NAC Cargo Service Agent

Northern Air Cargo • Anchorage, AK

14h • Onsite

About The Position

The Cargo Service Agent is responsible for freight acceptance, cargo consolidation, and the loading and unloading of aircraft through physical work and the operation of material ground handling equipment. All duties are carried out in a thorough, systematic, and organized manner in strict adherence to Northern Air Cargo policies and procedures. Work assignments are divided between two key environments: the ramp and the warehouse.

Requirements

• Must be at least 18 years of age.
• High School Diploma or equivalent credential.
• Must possess a valid driver’s license with a clean driving record.
• Ability to pass a pre-employment drug screening and a comprehensive 10-year background check.
• Must be legally authorized to work in the United States.
• Must successfully complete Security Identification Display Area (SIDA) training to obtain airport authority security identification.
• Demonstrated ability to prioritize daily workloads and manage fast-paced duties.
• Outstanding interpersonal and verbal/written communication skills.
• Ability to easily adapt to frequent operational changes in the workplace.
• Strong basic mathematical skills.
• Proven ability to work safely and effectively both independently and within a collaborative team environment.
• Flexibility to work weekends (Friday, Saturday, and Sunday), holidays, and variable days off as operationally required.
• Acute ability to identify safety risks and operational hazards.
• Commitment to completing all required initial basic and recurrent training programs.
• Ability to read, comprehend, and apply federal, state, and local aviation regulations and policies.
• Must comply with company uniform requirements, including high-visibility outerwear (provided) and required safety footwear.

Nice To Haves

• Prior basic understanding of air cargo operations is highly preferred.

Responsibilities

• Load and unload inbound and outbound air cargo shipments to and from their proper destinations.
• Greet and assist customers with unloading cargo from delivery vehicles using material handling equipment, including non-powered equipment, electric pallet jacks, and forklifts.
• Complete and process required paperwork related to customer shipments in a courteous, accurate, and timely manner.
• Verify customer freight against receiving documents, perform data entry, label shipments, weigh cargo, and conduct required security inspections.
• Process specialized documentation for Dangerous Goods as required, ensuring all cargo is air-eligible and ready for on-time shipment.
• Comply with all cargo acceptance policies and procedures outlined in the Cargo Service Agent Manuals, adhering strictly to regulatory requirements and guidelines.
• Maintain the safety and security of the cargo facility at all times by complying with safety protocols and security policies.
• Proactively communicate and document safety concerns, irregularities, operational challenges, and team successes to management.
• Reference cargo manifests to effectively consolidate, stage, and assemble shipments.
• Build up, break down, and tie down cargo into and out of Unit Load Devices (ULDs) by hand or via forklift.
• Load and unload aircraft using powered and non-powered ground handling equipment, including forklifts, K-loaders, belt loaders, tugs, dollies, and carts.
• Operate company vehicles to safely convey cargo to and from airport facilities.
• Handle the prompt pickup and delivery of standard and priority mail to and from the Airport Mail Facility.
• Perform other operational duties as assigned.

Benefits

• Comprehensive medical, dental, and vision insurance programs.
• Life insurance, short-term and long-term disability, and an Employee Assistance Program (EAP).
• Competitive 401(k) match program with a zero-day vesting period.
• Annual performance bonus and regular salary review programs.
• Competitive PTO, personal days, and recognized federal holidays.
• Wellness/fitness, transportation, and tuition reimbursement up to $5,250 annually.
• Extensive employee discount programs with major national retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED