Cargo Service Agent
About The Position
dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard. On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.
Requirements
- Effective people management and strong planning/organizational skills.
- Customer-focused, analytical, good judgment, and ability to work under pressure.
- Team player with strong conflict-resolution abilities.
- Strong communication skills.
- Demonstrated customer focus and commitment to quality.
- Proficiency with Office 365, including Word and Excel.
- Ability to work flexible hours.
Nice To Haves
- Warehouse management experience preferred.
Responsibilities
- Coordinates with CDL & Bobtail Drivers to retrieve and deliver airline cargo and mail to their respective warehouse in a timely and safe manner.
- Builds and maintains positive rapport with cargo warehouse, airlines and customers while supporting reliable service delivery and operational performance.
- Ensure reliable customer service delivery of cargo and mail.
- Coordinate routes and schedules for drivers to ensure timely deliveries.
- Communicate with drivers via radio or phone to provide instructions, updates, and operational support.
- Liaise with station managers, airport authorities, and internal departments to resolve issues.
- Report accidents and operation issues.
- Carry out responsibilities in accordance with company policies.
- Promote and maintain a strong safety culture through daily observations, shift briefings, safety meetings, routine audits, training, and documented procedures.
- Perform pre- and post-trip vehicle inspections and report any issues to management.
- Comply with all airport driving rules.
- Ensure that trucks and bobtail are maintained, and report issues immediately.
- Report all accidents immediately to a supervisor or manager.
- Report to work on time and accurately clock in/out for each shift.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
