NAC Cargo Service Agent

Northern Air Cargo • Anchorage, AK

9d • Onsite

About The Position

The Cargo Service Agent plays a vital role in our daily operations, ensuring the efficient acceptance, consolidation, loading, and unloading of air freight through physical teamwork and the skilled operation of ground handling equipment. All duties are executed in strict alignment with Northern Air Cargo policies to maintain systematic, highly organized, and safe processes. Work assignments are dynamically divided between ramp and warehouse environments.

Requirements

• Must be at least 18 years of age.
• High School Diploma or equivalent certification.
• Must possess a valid driver’s license with a clean, insurable driving record.
• Successfully pass a pre-employment drug screening.
• Successfully pass a comprehensive 10-year background check.
• Must maintain legal authorization to work in the United States.
• Must successfully complete SIDA training to obtain airport authority security identification badges.
• Demonstrated ability to prioritize a daily workload and manage time effectively.
• Outstanding interpersonal and customer service skills.
• Ability to adapt quickly and positively to frequent changes in a fast-paced workplace.
• Strong basic mathematical skills.
• Proven ability to work exceptionally well both independently and within a collaborative team environment.
• Strong situational awareness with the ability to identify safety risks and operational hazards.
• Commitment to successfully completing all required basic and recurrent training programs.
• Ability to read, comprehend, and follow complex regulations, policies, and procedures across federal, state, and local levels.
• Strict compliance with Company uniform requirements, including high-visibility outerwear (which is provided by the company).
• Approved safety footwear is required for this role.
• Active verbal communication throughout the workday with customers, stakeholders, and co-workers is required.
• Strong verbal and written communication skills.
• Strong hearing capabilities are required to ensure safe, effective communication in a loud airport environment.

Nice To Haves

• A basic understanding of air cargo or logistics operations is preferred.

Responsibilities

• Safely and efficiently load and unload inbound and outbound air cargo shipments to ensure timely departures to their proper destinations.
• Enthusiastically greet and assist customers with unloading freight from delivery vehicles using specialized material handling equipment, including non-powered tools, electric pallet jacks, and forklifts.
• Complete, verify, and process all required shipping documentation accurately, courteously, and in a timely manner.
• Meticulously verify customer freight against receiving documents, perform data entry, and apply labels; weigh and describe cargo, conduct required security inspections, and process specialized paperwork for Dangerous Goods to ensure cargo is fully air-eligible.
• Strictly comply with all cargo acceptance policies and procedural guidelines outlined in the Cargo Service Agent manuals, adhering to all regulatory requirements.
• Maintain a secure and hazard-free environment within the cargo facility at all times by championing safety and security protocols.
• Proactively communicate and document safety concerns, operational irregularities, challenges, and team successes to management.
• Reference cargo manifests to effectively consolidate, stage, and assemble outgoing shipments.
• Perform the manual or forklift-assisted breakdown, build-up, and tie-down of freight into and out of Unit Load Devices (ULDs).
• Execute precision aircraft loading and unloading utilizing both powered and non-powered ground handling equipment, including forklifts, K-loaders, belt loaders, tugs, dollies, and baggage carts.
• Safely operate company vehicles to transport cargo to and from various airport facilities.
• Manage the timely pickup and delivery of standard and priority mail to and from the Airport Mail Facility.
• Perform other dynamic operational duties as assigned to support the team.

Benefits

• Comprehensive medical, dental, and vision insurance programs.
• Life insurance, short-term and long-term disability, and an Employee Assistance Program (EAP).
• Competitive 401(k) match program with a zero-day vesting period.
• Annual performance bonus and regular salary review programs.
• Competitive PTO, personal days, and recognized federal holidays.
• Wellness/fitness, transportation, and tuition reimbursement up to $5,250 annually.
• Extensive employee discount programs with major national retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED