Cargo Operations Manager
About The Position
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies, providing services to over 100 airlines in 61 airports across the U.S. and Canada. With over 12,000 team members, AGI handles over 1.5 billion kilos and supports over 400,000 departures. The Ground division has a strong reputation for aviation ground services, committed to the highest quality and outstanding safety. As the company grows, they are seeking experienced professionals. The Operations Manager will oversee aircraft ground-handling services station operations, including wide- and narrow-body ramp, baggage and cabin cleaning, GSE maintenance, customer service, and identifying new business opportunities.
Requirements
- Must be at least 18 years of age.
- Must possess a valid driver’s license and Motor Vehicle Report/ MVR.
- Must possess at least a bachelor’s degree or equivalent work experience.
- Must pass a drug test/ background check and be able to obtain an airport security clearance.
- Three to five years of progressive management experience including customer service, ground handling of commercial aircraft.
- Knowledge of applicable FAA regulations, including standard TSA security program, NFPA, and OSHA regulations or bachelor’s degree in business.
- One-year minimum experience handling narrow-body aircraft.
- Familiar with airline passenger computer programs.
- Familiar with GSE maintenance procedures.
- Computer skills required.
Responsibilities
- Overseeing aircraft ground-handling services station operations including but not limited to wide- and narrow-body ramp, baggage and cabin cleaning services, GSE maintenance, primary customer service and liaison, and identification of new business opportunities.
- Understand contract requirements and customer expectations.
- Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements.
- Direct and control people and equipment to efficiently complete the tasks within established company standards.
- Know company policies and interpret manuals in order to relate the interpretations to subordinates.
- Monitor and/or conduct required training of personnel.
- Conduct employee performance evaluations.
- Provide employee counseling and discipline as needed.
- Be responsible for the security of company funds, supplies, and equipment.
- Ensure compliance with established company safety policies and procedures, including ramp safety, FAA, and airline customer service required audits.
- Maintain a working relationship with customers and provide prompt responses to service requests.
- Actively search for and report to station management future business opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
