Cargo Office Agent

NFM & J LP•Honolulu, HI

5d•Onsite

About The Position

The Cargo Office Agent is responsible for performing administrative, clerical, and operational support functions within the cargo office. This position ensures the accurate processing of cargo documentation, coordination with warehouse teams and airline partners, and compliance with company policies, airline requirements, and regulatory standards.

Requirements

High school diploma or GED required
Prior cargo, airline, logistics, or office experience preferred
Basic computer proficiency including email, data entry, and office systems
Ability to accurately handle paperwork in a fast-paced environment
Strong attention to detail and organizational skills
Good communication and customer service skills
Ability to work flexible shifts, including nights, weekends, and holidays as required by operations
Ability to obtain AOA Badge, CBP Clearance, and USPS Mail Certification

Responsibilities

Prepare, review, and process cargo documentation including airway bills, manifests, delivery orders, and billing paperwork
Enter and maintain cargo shipment data in company and airline computer systems with a high level of accuracy
Coordinate inbound and outbound cargo activities with warehouse staff, drivers, airline representatives, and customers
Respond to customer, airline, and internal inquiries regarding cargo status, delays, discrepancies, and releases
Verify cargo details such as weight, piece count, special handling requirements, and customs status
Ensure compliance with TSA, FAA, airline, and company regulations and procedures
Assist in resolving documentation errors, shortages, damage reports, and other operational issues
Maintain organized records and files in accordance with retention and audit requirements
Perform clerical tasks such as answering phones, emails, scanning documents, and preparing daily reports
Support supervisors and managers with administrative and operational needs as required
Perform other duties as assigned within the scope of the position and union agreement
May be required to assist with warehouse duties including building or breaking down freight