Cargo Escort Security Agent

FORTIS GROUP dba silhouette security•Fremont, CA

1d•Onsite

About The Position

Silhouette Security Group is seeking highly responsible and vigilant individuals to join their team as a Cargo Escort Agent. In this crucial role, the agent will be responsible for ensuring the safe and secure transit of valuable cargo, representing the client with professionalism and dedication. Key responsibilities include maintaining constant vigilance of the escorted trailer and surrounding environment, identifying and mitigating potential risks, and creating a safe driving environment by regulating personal driving hours to prevent fatigue. The agent must maintain open and consistent communication with truck drivers and client Operations, limiting direct customer communication to answering calls and directing other contact through the client. In case of a suspected threat, the agent must immediately contact local and/or state law enforcement, then inform the truck driver(s) and client Operations, without engaging with the threat. Compliance with all Silhouette Security and client guidelines regarding attire, behavior, and communication is essential. The role also involves prompt reporting of any delays, stops, and sending required time-stamped photos and email updates. Agents must arrive at the Shipper with a full tank of gas and all necessary equipment and escalate critical incidents immediately to client Operations, such as inability to locate drivers, unplanned stops, accidents, suspicious activity, or receiver refusal.

Requirements

Works ethically and with integrity to uphold organizational values and commitments
Knowledge of public safety and security procedures and protocols
Reacts well under pressure and approaches duties in a tactful manner while treating others with respect and consideration
Identifies and resolves issues promptly; develops alternative solutions with reason
Ability to outline issues, gather information, establish data, and draw valid conclusions.
Ability to question issues in all useful areas and make sound business decisions based on facts.
Possess effective written and oral communication and interpersonal skills with the potential to address all levels of personnel in a professional and effective manner
Knowledge of EEO Policy; promotes a harassment-free environment by showing respect and sensitivity for cultural differences
Valid BSIS-issued Guard Card or ability to obtain necessary state/local security licenses
Minimum High School Diploma or GED
Possess and maintain valid driver's license and clean driving record
Must be available and flexible to work variable shifts on short notice (24-48 hours)
Ability to successfully pass a comprehensive drug screening, ensuring fitness for duty
Completion of employment eligibility verification and background investigation forms are required upon hire.

Nice To Haves

Prior military, security, or transportation experience preferred

Responsibilities

Maintain constant vigilance of the escorted trailer and surrounding environment, identifying and mitigating potential risks.
Create and maintain a safe driving environment, regulating personal driving hours to prevent fatigue.
Maintain open and consistent communication with truck drivers and client Operations throughout the mission.
Limit customer communication to answering direct calls, directing all other customer contact through client.
Immediately contact local and/or state law enforcement if a threat is suspected, then inform the truck driver(s) and client Operations.
Do not engage with suspected threats.
Adhere to all Silhouette Security and client guidelines regarding attire, behavior, and communication.
Promptly inform client of any delays to call times, delays or stops during transit, and send all required time-stamped photos and email updates.
Arrive at the Shipper with a full tank of gas and all necessary equipment.
Contact client Operations immediately for any critical incidents including, but not limited to: Inability to locate or uncooperative driver(s) at the Shipper; Unplanned stops or separation from the truck during transit; Accidents, breakdowns, or medical emergencies involving the escort team or truck; Suspicious activity or attempted pilferage/theft; Receiver refusal of the truck at delivery.