Cargo Agent (Vancouver) PT

Pacific Coastal Airlines•Richmond, BC

2d•Onsite

About The Position

Pacific Coastal Airlines is looking for a Permanent Part Time Cargo Agent based out of the South Terminal building at the Vancouver International Airport in Richmond. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company. Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in a beautiful province of British Columbia.

Requirements

Experience in customer-facing role
Valid driver’s license
Ability to work under pressure with minimal supervision
Clear and effective communication skills
Ability to work in a time-sensitive, ever-changing environment where multitasking and problem-solving are key attributes
Comfortable using computers, credit and debit machines
Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
Must be able to obtain and maintain designated security clearance
Capable of lifting up to 70 pounds

Responsibilities

Answer customer inquiries in person, over the phone and via emails
Advise on cargo rates and status
Investigate and handle customer complaints
Deal with time-sensitive shipments, notify customers of the freight arrival
Trace lost or misdirected cargo and associated records
Weigh cargo items, compute and calculate charges for services in accordance with tariff rules
Process and collect payments, prepare and issue airway bills and shipping documentation, enter shipping information into a computer
Maintain and update records on a regular basis
Lift and move cargo, ensure that it has being directed properly
Decide whether to accept or reject cargo items, provide special handling of cargo as required
Possess an excellent understanding of company products and services and effectively promote them at all times
Deliver service standards in accordance with Pacific Coastal Airlines philosophy
Represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
Other duties as assigned

Benefits

extended health
dental
vision
travel medical
life insurance
Accidental Death and Dismemberment
employee and family assistance program
paid sick days
paid personal emergency days
excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more
discounts with various hotels and restaurants within the communities we serve
steeply discounted cargo shipping within the Pacific Coastal Airlines network
employee recognition and reward programs
milestone service recognition program
employee appreciation events throughout the year