Cargo Agent Lead

Menzies Aviation Careers•Philadelphia, PA

6d•Onsite

About The Position

As a Menzies Aviation Lead Cargo Agent, you will be under limited supervision providing day to day work direction to Cargo Agents and serve as a backup to the Customer Service Supervisor. This role requires you to maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures.

Requirements

Must be 18 years of age or older
Possess and maintain valid US driver's license
Must be able to pass all pre-employment testing to include drug testing and a physical
Ability to proficiently read, write and speak English
Must be comfortable lifting 35lbs repetitively
Must be able to obtain and maintain all required Airports and Custom badges/seals
Must be available and flexible to work variable shifts including weekends and holidays
One-year college certificate or technical school, six months related experience or equivalent combination of education and experience
Certification in dangerous good awareness/acceptance

Nice To Haves

Previous customer service experience in a lead role preferred

Responsibilities

Assigns employees to work specific jobs at front counter or airline account.
Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations.
Trains employees on specifics or assigns employees to work with an experienced representative.
Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems.
Interfaces with other departments to ensure that service issues are addressed and corrected to ensure quality of service.
Adheres to Menzies uniform guidelines and code of conduct.
Inventory of freight to insure proper accounting of cargo.
Must follow all Security procedures as required.
Other duties as assigned.
Take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.
Prohibit misuse of alcohol and drugs and cooperate with regular testing to enforce the Substance Misuse Policy.