Cargo Agent

Menzies Aviation•Grapevine, TX

11h•Onsite

About The Position

This role is responsible for compiling documents on import or export cargo shipments, expediting shipments of cargo from warehouse and assist customers in tracking their shipments. The Cargo Agent also deals directly with customers either by telephone or in-person and handles cash transactions.

Requirements

Must be 18 years of age or older.
Possess and maintain valid US driver's license.
Must be able to pass all pre-employment testing to include drug testing and a physical.
Highly organized with the ability to multi-task and continually prioritize responsibilities.
Excellent communication skills and client-service orientation.
Proficiency with 10key and typing 35 wpm.
Ability to proficiently read, write and speak English.
Comfortable lifting up to 35 lb.
Must be able to obtain and maintain all required Airports and Custom badges/seals.
Must be available and flexible to work variable shifts including weekends and holidays.
One-year college certificate or technical school, six months related experience or equivalent combination of education and experience.
Certification in dangerous good awareness/acceptance.
Ability to learn quickly.
Ability to understand and carry out oral and written instructions and request clarification when needed.
Strong interpersonal skills.
Ability to work as part of a team.
Ability to build relationships.

Nice To Haves

Previous customer service experience preferred.
Proficient in Microsoft products.

Responsibilities

Examines manifest, bills of lading and air waybill to determine work procedures for releasing cargo.
Notifies consignee or representative concerning arrival dates of shipment, customs clearance requirements and tonnage shipment.
Meet passenger flights and clear general declarations thru Immigration CBP office.
Makes cash transactions, collects payments from customers for freight prior to release.
Authorizes final approval for cargo release.
Prepares invoices for charges, airline clients and management regarding freight.
Works with government agencies to clear shipments for import.
Ensures all local airport, TSA, CBP and FAA rules are followed.
Meet flights in order to exchange documents.
Recognizes dangerous goods upon receiving.
Must follow all Security procedures as required.
Other duties as assigned.