Cares Representative (Seasonal)

MyPlanAdvocate

6d • $16 - $16 • Remote

About The Position

MPA (formerly MyPlanAdvocate) is a fast-growing Medicare distribution platform serving licensed professionals, agencies, and beneficiaries nationwide. As a Seasonal CARES Representative, you'll be on the front line of that mission — contacting members by phone to complete Health Risk Assessments (HRAs) and help them activate the benefits available under their plan. This is a fixed-term seasonal assignment running October 1 – December 8, 2026, roughly 28 hours per week, fully remote. Representatives who complete the season are eligible for a $1,000 completion bonus.

Requirements

• Clear, professional phone communication skills and strong active listening.
• Comfortable navigating multiple computer applications while speaking with a member.
• Accurate data entry and attention to detail.
• Ability to handle a high volume of calls and maintain composure with members who may need extra patience.
• Ability to pass a background check as required.
• A quiet, private, distraction-free workspace suitable for discussing protected health information.
• Reliable high-speed internet connection.
• Ability to receive, secure, and return company-issued equipment; equipment must be returned at the end of the assignment.
• Availability to attend all training and scheduled shifts on camera or by phone as required.

Nice To Haves

• Prior call center, customer service, healthcare, or insurance experience preferred but not required.

Responsibilities

• Complete Health Risk Assessments (HRAs) with members by phone, following the approved script and question set.
• Walk members through benefit activation questions, following the approved script and question set.
• Place outbound calls and receive inbound calls from a scheduled queue throughout the assignment.
• Accurately document every member interaction and assessment response in the designated system in real time.
• Follow all call handling, quality, privacy, and compliance guidelines, including HIPAA and CMS rules.
• Escalate member questions, complaints, or issues outside the scope of the role to a supervisor promptly.
• Meet daily and weekly productivity and quality expectations set by your supervisor.
• Attend all required paid training sessions and team huddles.

Benefits

• $16.00 per hour, paid on the standard weekly payroll cycle.
• Paid training.
• $1,000 season completion bonus for representatives meeting the eligibility requirements above.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed