Caregiver Success Supervisor

Care Indeed • Campbell, CA

9d • $30 - $34 • Onsite

About The Position

We have 400+ caregivers. They’re the reason families trust us. And right now, their support infrastructure doesn’t match the quality of care they deliver. That’s what this role fixes. As a Caregiver Success Supervisor, you’ll own the caregiver experience for ~100-125 caregivers: their orientation, their engagement, their training, their timekeeping, their supervisory visits, and their day-to-day support. You’re the person they know, the person they call, and the reason they stay. This is a peer role alongside our ACCMs (who own client portfolios) and CCMs/RNs (who own clinical oversight). All three report to the Care Management Director. By owning caregiver management separately, you free the care team to focus entirely on client care and portfolio growth.

Requirements

• Bachelor’s degree in Human Resources, Healthcare Administration, Business Administration, or related field required. Associate’s degree with substantial equivalent management experience may be considered.
• CPR/BLS certification required (or within 30 days of hire).
• Minimum of four years of experience in workforce management, HR operations, or caregiver/staff management in a home care, home health, hospice, or related healthcare setting.
• Demonstrated experience managing caregiver recruitment, onboarding, and retention in a high-volume environment.
• Experience with ADP or equivalent payroll systems and timekeeping platforms.
• Experience with care management software and HRIS/HR systems.
• Experience with California employment law compliance, including wage/hour regulations, meal/rest break requirements, and HR documentation standards.
• Strong written communication — you’ll manage caregiver emails, announcements, and engagement messaging.
• Event planning skills — appreciation events, training sessions, team gatherings.
• Empathetic and approachable — caregivers need to trust and feel comfortable with you.
• Detail-oriented: you manage compliance tracking, training records, and ADP for 100-125 caregivers simultaneously.

Nice To Haves

• HR certification (PHR, SHRM-CP) preferred.
• Familiarity with CDSS Home Care Organization licensing requirements and Home Care Aide Registry processes preferred.
• Supervisory visit experience in home care preferred.

Responsibilities

• Lead in-depth orientation for new caregivers: system integration (AlayaCare, ADP, EVV), policies and procedures, and operational expectations.
• Own all caregiver communications: email updates, policy reminders, organizational announcements, and engagement messaging.
• Plan and execute caregiver engagement initiatives: appreciation events, milestone celebrations, team gatherings, and recognition programs.
• Manage ADP administration: status changes, pay rate adjustments, timekeeping accuracy, and payroll discrepancy resolution.
• Coordinate planned caregiver trainings and track in-service hour completion, certification renewals, and specialty training.
• Manage RTO for caregivers returning from leave — compliance updates, skill refreshers, schedule reintegration.
• Conduct supervisory visits in the field: observe care delivery, coach in real time, document findings for QA.
• Provide daily support: answer questions, resolve issues, remove obstacles — you’re their go-to person.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level