Caregiver Service Specialist

Help at Home•Brunswick, GA

10d•Hybrid

About The Position

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives. We’re seeking a Caregiver Service Specialist who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.

Requirements

Excellent organizational skills; ability to multitask and manage multiple responsibilities.
Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
Strong problem-solving skills; ability to deal with conflict in a professional manner.
Ability to multitask and manage multiple responsibilities.
Basic computer literacy and typing skills.
Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
At least 18 years of age.
High school graduate or GED required.
One (1) to two (2) years of customer service or related experience.
Other Requirements pursuant to state or local rules as applicable.

Responsibilities

Caregiver roster management – maintain preferences and desired hours and ensures information is accurate and update to date in all systems
Monitors the performance of assigned caregivers who provide and support patients with personal care to ensure quality service.
Ensures ongoing Caregiver compliance according to state requirements that may include in-service trainings, additional background checks, etc.
Proactively reaches out to new caregivers to welcome and support them.
Communicates with caregivers through regular touchpoints and provides recognition and engagement opportunities.
Reviews caregiver satisfaction surveys and takes actions where needed.
Appropriately handles caregiver questions and issues
Performs other related duties as assigned.
Trains other associates
Directs work of other associates