Service Specialist

K2 Services•Houston, TX

7d•Onsite

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. We are seeking a highly motivated Office Services/Hospitality Specialist who brings enthusiasm, professionalism, and a customer-first mindset to everything they do. In this fast-paced role, you'll support daily office operations, create seamless hospitality experiences, and contribute to a culture of excellence that makes a difference every day. There will be almost daily Overtime.

Requirements

High School Diploma or equivalent
Minimum of 1 year professional level work experience
Strong technical acumen to work with Microsoft Office and other software as necessary
Willingness and ability to learn new skills
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Emotional intelligence is a plus!

Nice To Haves

Previous experience in a client service oriented field preferred

Responsibilities

Provide excellent client service as the coordinator of the clients’ conference rooms, common areas and kitchens
Ensure clients requests for the set-up and use of meeting rooms are handed accurately and proactively
Place orders for food and beverages for use during meetings as assigned
Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use
Organize and distribute client kitchen supplies
Maintain inventory control and order supplies as needed
Perform cleaning, dusting and other incidental tasks as assigned
Sort, distribute and meter US mail with knowledge of current postal rates
Ensure all projects have been properly produced and Quality Checked (QC’d) to EPIQ’s standard
Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to EPIQ’s standards
Immediate attention given to clients entering Copy/Mail Center in accordance with Opensity Solutions' standard of operation
Accurately produce copy, print and scan projects in accordance to verbal and written instructions
Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects
Provide excellent client service as the first line of contact with the client
Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area
Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center
Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors
Answer incoming telephone calls and direct call traffic to the proper person
Take accurate and complete messages for those employees who may be unavailable
Greet and announce visitors in a friendly and business-like manner
Maintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the Site Manager