Caregiver Receptionist (Palo Alto, CA)

TheKey•Palo Alto, CA

4d•Hybrid

About The Position

TheKey is the largest provider of private pay in-home care for aging seniors in North America. As an Employer of Choice, our dedicated local teams provide exceptional support to our caregivers while they transform the lives of aging adults. This is a hybrid role combining administrative receptionist duties during the week with On-Call Caregiver support on weekends to cover last-minute call-offs, emergencies, and client needs. The role offers competitive pay and opportunities for career development.

Requirements

At least 1 year of professional caregiving experience
At least 18 years of age
HCA Registration with the State of California (we can help you obtain this upon hire) including meeting state background requirements
Valid driver’s license, with access to a fully insured personal vehicle
TB Clearance or Chest X-Ray
Must have reliable transportation and availability for the on-call caregiver component in the primary schedule.
Experienced receptionist or administrative professional who is also a Caregiver (or willing and able to learn).
Caregivers must be comfortable performing full personal care duties including ADLs (activities for daily living), companionship, physical transfers, and driving.
Strong multitasker with excellent verbal and written communication skills who thrives in a fast-paced environment.
Professional, compassionate, and reliable with a customer-first mindset.
Proficient with Google Suite tools and able to quickly learn agency software (Wellsky).

Nice To Haves

Hoyer lift and Hospice experience is a plus

Responsibilities

Serve as the front-line receptionist for providing exceptional customer service to clients, caregivers, applicants, and team members via phone, email, G-chat, and in-person walk-ins.
Act as a hybrid role combining administrative receptionist duties during the week with On-Call Caregiver support on weekends to cover last-minute call-offs, emergencies, and client needs.
Manage incoming calls, accurately document notes, and route information to the appropriate Caregiver Manager, Recruiter, or Client Success team member using Google Workspace, G-Chat, Zoom, and Wellsky software.
Assist with new employee orientations, welcome new caregivers, and help prepare materials for training sessions.
Provide friendly, professional support to walk-in visitors, applicants, and current clients.