Caregiver Receptionist (Palo Alto, CA)

Home Care Assistance•Palo Alto, CA

4d•Hybrid

About The Position

TheKey is seeking a Caregiver Receptionist for their Palo Alto, CA location. This hybrid role combines front-line receptionist duties with on-call caregiver responsibilities. The ideal candidate will provide exceptional customer service, manage administrative tasks using Google Workspace and Wellsky software, and assist with new employee orientations. As an on-call caregiver, you will support clients on weekends, covering last-minute needs and emergencies. TheKey is the largest provider of private pay in-home care for aging seniors in North America and is committed to changing the way the world ages.

Requirements

At least 1 year of professional caregiving experience
At least 18 years of age
HCA Registration with the State of California (assistance provided upon hire)
Valid driver’s license
Access to a fully insured personal vehicle
TB Clearance or Chest X-Ray
Must have reliable transportation and availability for the on-call caregiver component in the primary schedule.
Proficient with Google Suite tools and able to quickly learn agency software (Wellsky).

Nice To Haves

Experienced receptionist or administrative professional who is also a Caregiver (or willing and able to learn).
Hoyer lift and Hospice experience is a plus
Strong multitasker with excellent verbal and written communication skills who thrives in a fast-paced environment.
Professional, compassionate, and reliable with a customer-first mindset.

Responsibilities

Serve as the front-line receptionist, providing exceptional customer service to clients, caregivers, applicants, and team members via phone, email, G-chat, and in-person walk-ins.
Act as a hybrid role combining administrative receptionist duties during the week with On-Call Caregiver support on weekends to cover last-minute call-offs, emergencies, and client needs.
Manage incoming calls, accurately document notes, and route information to the appropriate Caregiver Manager, Recruiter, or Client Success team member using Google Workspace, G-Chat, Zoom, and Wellsky software.
Assist with new employee orientations, welcome new caregivers, and help prepare materials for training sessions.
Provide friendly, professional support to walk-in visitors, applicants, and current clients.
Perform full personal care duties including ADLs (activities for daily living), companionship, physical transfers, and driving as an on-call caregiver.