Caregiver Manager
About The Position
Family Resource Home Care is hiring a Caregiver Manager for its Portland East, Oregon branch. The Caregiver Manager supervises and leads caregivers by training, developing, and supporting them so they can succeed in their roles and provide high-quality care to clients in their homes. The role partners with Talent Acquisition, Staffing, Compliance, and HR; prepares new caregivers for orientation; conducts weekly orientations and ongoing training; accompanies caregivers on initial client shifts; responds to caregiver questions and concerns; and supports performance, compliance, and recordkeeping. New hires complete the company’s Operations Academy, a structured training program intended to prepare them for success.
Requirements
- At least 1 year of experience in healthcare or senior care management.
- Proficiency in Microsoft Office Suite.
- Strong time management and decision-making abilities.
- Exceptional leadership and communication skills.
- Commitment to enhancing the quality of life for caregivers and clients.
- Fluency in spoken and written English.
- Provide 2–3 professional references.
- Valid driver’s license and auto insurance.
Nice To Haves
- Experience with Point of Care software.
- Experience working with older adults or individuals with disabilities in a caregiving or healthcare setting.
Responsibilities
- Collaborate with Talent Acquisition to discuss client needs and market insights.
- Prepare new caregivers for their first day before orientation.
- Coordinate with Talent Acquisition to clarify requirements for new hires.
- Facilitate weekly orientation sessions for incoming caregivers.
- Partner with Staffing and provide insights on client and caregiver requirements.
- Accompany caregivers on their initial shift to facilitate client introductions.
- Provide ongoing, individualized training, skills labs, and soft skills development.
- Work with Compliance to uphold regulations and address caregiver needs.
- Serve as a contact point and promptly address caregiver inquiries and concerns.
- Conduct regular performance evaluations and provide feedback to support caregiver development.
- Assist HR with progressive discipline as necessary.
- Maintain accurate logs of caregiver communications and requests.
- Participate in company meetings and training sessions.
- Follow company policies and regulatory guidelines.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, and prescription insurance options.
- 3 weeks of paid time off.
- 401(k).
- 11 paid holidays.
- Health Savings Account.
- Employee Assistance Program.
- Leadership Development Program and career growth opportunities.
- Operations Academy training for new hires.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
