Caregiver Manager

TheKey•Pawleys Island, SC

34d•Hybrid

About The Position

The Caregiver Manager plays a pivotal role in overseeing and coordinating caregiving services within TheKey. This role will manage and support caregivers, ensuring the delivery of high-quality care to clients. The Caregiver Manager is responsible for coordinating the daily schedules of assigned caregivers and clients. This role will ensure that all shifts are staffed accurately, and appropriately and will work to drive high-quality service to our caregivers and the clients they support. The Caregiver Manager will ensure that the caregiver experience is supported by providing exceptional onboarding, compliance, and ongoing training.

Requirements

Bachelor’s degree in a related field or equivalent experience
Two (2) years experience in health care, elder care, social work, or related industry preferred
One (1) year of scheduling experience in a health care or human services setting using an online scheduling system is preferred
Up to one (1) year of supervisory experience preferred
Ability to multi-task, work under pressure with changing priorities and stated deadlines, and effectively handle a heavy workload
Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel
Computer proficiency and ability to document timely and accurate notes in the system
Current Driver’s License and proof of insurance.
Ability to travel approximately up to 10% of the time
Ability to lift and carry up to 15-20 pounds
Ability to sit, stand, and walk for prolonged periods of time throughout the workday
Ability to use standard office equipment

Nice To Haves

Scheduling experience in a healthcare setting is highly preferred.
Superior proficiency in both written and verbal communication is essential for effective engagement with clinical and non-clinical stakeholders.
Candidates are expected to leverage AI tools strategically and responsibly to enhance efficiency, improve client outcomes, and support data-informed decision-making.
Individuals who can identify where technology adds meaningful value while maintaining the human-centered approach that is at the heart of everything we do at TheKey.
Someone who finds fulfillment in making a meaningful, daily impact on the lives of others, ensuring the dignity and independence of seniors through a holistic, person-centered approach.

Responsibilities

Train and supervise caregivers, providing guidance, mentorship, and support to ensure they deliver compassionate and effective care to clients.
Provide supervision to the caregivers, including coaching, counseling, and corrective action, ensuring the caregivers are fully prepared for assigned duties
Conduct performance evaluations, offer feedback, and implement development plans to enhance caregiver skills and performance.
Ensure that caregivers are matched appropriately with clients based on the needs of the client, the caregivers' skills, experience, and availability.
Develop and manage caregiver schedules, ensuring adequate coverage for all clients and responding promptly to changes or emergencies.
Coordinate with administrative staff to facilitate seamless communication and efficient workflow between caregivers and the office.
Conduct regular assessments of care services to ensure compliance with established organizational standards and state regulations.
Implement quality improvement initiatives based on feedback and evaluation results to enhance the quality of care provided.
Support and facilitate ongoing training for caregivers to enhance their skills
Ensure caregivers are up to date in their licensing and compliance
Serve as point of contact for caregivers in communications and/or troubleshooting when trying to resource assistance from benefits, payroll, and corporate human resources
Maintain accurate records ensuring that caregiver profiles, timekeeping, and availability are kept up to date.
Responsible for properly entering client and caregiver scheduling information into appropriate systems and updating as necessary.
Review caregiver payroll, including timekeeping, time off requests and approve daily/weekly for payroll processing.
Schedule client visits according to care plans and staff availability
Document incoming concerns from clients and report to management as applicable; identify trends and offer suggestions to improve the overall effectiveness of Caregivers
Understand client and caregiver schedules including educating on the importance of accuracy in schedules, rates, personnel, and care notes, meeting payroll and billing deadlines
Meet caregiver retention guidelines, and develop and implement retention improvement plans.
Support workers' compensation claims from start to finish, ensuring timely and accurate processing.
Work closely with our Workers' Compensation team to ensure compliance with all workers' compensation laws and regulations.
Comply with all relevant health and safety regulations to maintain a secure workplace for all staff
On-call and after-hours support as needed