Career Services Consultant I - Orange County

CareerSource Central FL•Orlando, FL

4h•$21 - $22•Hybrid

About The Position

The purpose of this position is to provide consultation to career seekers to help them connect to desired careers through assessments, review of current skills, work history, education, and potential training to meet business demand. Career Consultants will deliver a broad array of assistance and highest quality services to job seekers and businesses at CareerSource Central Florida One-Stop Career Centers and various stakeholder locations throughout the region.

Requirements

Associates degree from an accredited institution in business administration, social sciences, or related discipline; supplemented by four (4) years’ experience in workforce development or a related field; or an equivalent combination of education, certification, training, and/or experience.
High School Diploma or GED combined with at least four (4) years’ experience in Customer Service, Staffing, Sales, Non-profit, Workforce or related experience
Associates degree or higher with at least three (3) years’ experience in Customer Service, Staffing, Sales, Non-profit, Workforce or related experience
Bachelors or equivalent coursework from an accredited institution in a related field combined with at least four (4) years’ experience in Customer Service, Staffing, Sales, Non-profit, Workforce or related experience
Position is required to attain state required Tier 1 certification within the completion timeframe. After the first year, incumbents must maintain current Tier 1 certification by completing the minimum number of continuing education units (CEUs) annually.
Must be able to provide verification of the legal right to operate a vehicle in the State of Florida (Driver’s License, documentation of personal auto insurance, etc.). Must fulfill all requirements of the CareerSource Central Florida Vehicle Safety Program and have reliable transportation.
Knowledge of career and employment services
Skill in the use of Microsoft Office products (Word, Outlook, and Excel) and Internet applications
Skill in time management and work organization
Ability to read, analyze, interpret, and understand oral and written communications, including common journals, laws, regulations, policies, and procedures
Ability to provide excellent customer service
Ability to assist customers and exhibit good interpersonal skills
Ability to manage multiple priorities to ensure that deadlines are met
Ability to work as a team member
Ability to work in a fast paced and diverse environment
Ability to coordinate with internal and external partners in service delivery
Ability to meet or exceed established performance goals and monitoring standards
Ability to listen keenly and use critical thinking
Ability to operate general office equipment
Ability to work with minimal supervision
Ability to communicate effectively in English orally and in writing
Demonstrates professional appearance and attitude as defined by CareerSource Central Florida guidance and policies
Models CareerSource Central Florida’s core values
Maintains workplace culture by demonstrating the highest level of standards as defined by CSCF’s Trust Creeds and core values

Nice To Haves

Bachelor’s or higher degree in related area from an accredited institution; CWDP National Certification.

Responsibilities

Directly determines client eligibility for case management, drafting short + long term goals career plans to assist clients in gaining and retaining a new career.
Understands a Career Journey (Engagement, Strategic Solution/Plan, Implementation Fulfillment, Loyalty) and has knowledge of one to two of the stages.
Requires the ability to make the clients feel they are engaged in conversation while conducting a standardized assessment and synthesize the information to make quality job referrals.
Demonstrates a command of local operational policies and processes as well as proven knowledge of applicable federal, state employment and training laws across multiple funding streams.
Leverages technology to assist clients with digital profiles, on-line coaching, customized job search and online-guidance.
Develops and maintains close relationships with other CSCF/DEO staff either virtually or in a Career Center to provide a positive customer experience that consistently results in connecting clients to careers and exceeding required performance.
Completes timely and accurate customer data entry.
Assists job seekers and employers by providing superior customer service, career and employment services including but not limited to; job search assistance, job referrals, job placements, resume prep, employability skills workshops, skills and educational assessments, case management, job training assistance, recruiting events, outplacement services.
Establishes and maintains relationships with customers in order to deliver holistic case management that includes developing career pathways that reach objectives in the most efficient and timely manner.
Establishes and maintains collaborative relationships with business services team and is aware of full range of regional industries in order to integrate business needs into career services.
Responsible for staying current regarding targeted industry sectors and all related labor market data. Utilizes the most current data in developing career pathways based on relevant labor market information.
Responsible for timely, complete, and accurate data entry in data collection systems.
Contributes to achieving regional goals established by the state, grantors, and other funding resources.
Other tasks and duties as assigned.