Career Planner - Davenport

Indian Hills Community College•Davenport, IA

About The Position

Serves as a primary service provider for Workforce Innovation and Opportunity Act (WIOA) Title I Adult and Dislocated Worker programs within the IowaWORKS Davenport One-Stop delivery system. The Career Planner provides outreach, intake and enrollment, assessment, ongoing case management, career and training services, follow-up services, and coordinated employer engagement to help participants achieve employment and training goals. The role works with partner programs and business services staff in an integrated workforce environment and requires occasional travel. The position plans, coordinates, and administers career services, including career planning, job search and employment assistance, individual and group counseling, workshops, and career-related programs and events. It maintains participant records in the IowaWORKS system, documents services and goals, coordinates referrals and support services, and conducts annual reviews of participant plans. The role also supports student career planning and engages local employers to develop employment opportunities. Indian Hills Community College’s stated vision is to transform the future through education and empowerment. Its mission is to change lives through learning, diversity, social enrichment, and regional economic advancement. Its core values are belonging, community, diversity, excellence, innovation, integrity, service, and success. This is a professional, exempt position supported by special funding and offered as at-will employment on a letter of employment; the position may change depending on funding availability.

Requirements

Bachelor’s degree in a related field is preferred, or applicable experience; alternatively, a master’s degree in a related field with no prior experience is acceptable.
Applicable experience may include participant services or program administration in public employment or training programs; professional youth activities; case management; public-sector program planning and evaluation; personnel or training responsibilities in private industry; private-industry planning and organizational development; or labor market analysis for private- or public-sector employers.
Must relate well to people and provide quality customer service.
Ability to develop private-sector employer involvement and establish rapport with employers in the Eastern Iowa Workforce Area while maintaining good public relations.
Demonstrated proficiency with Microsoft Office and database applications.
Excellent verbal and written communication skills, including the ability to work with people from diverse backgrounds.
Ability to establish and maintain positive working relationships with internal and external individuals to achieve organizational goals.
Ability to use computer software related to career services.

Nice To Haves

Bachelor’s degree in a related field is preferred.

Responsibilities

Provide WIOA Adult and Dislocated Worker Basic Career Services, including eligibility determinations, outreach, intake, orientation, initial assessment, labor exchange, job search and placement assistance, career counseling, referrals, and labor market and program information.
Provide Basic Career Services on the Welcoming/Exploratory Floor during scheduled shifts.
Provide Individualized Career Services, including comprehensive assessments, employment plans, counseling and mentoring, short-term pre-vocational services, internships and work experiences, workforce preparation, financial literacy, out-of-area job search assistance, and English language acquisition and integrated education and training.
Provide opportunities for work-based learning that lead to careers.
Conduct Integrated Resource Team meetings with participants and partner programs to coordinate services for dual-enrolled clients.
Provide or coordinate training services, including occupational skills training, on-the-job training, incumbent worker training, workplace training with related instruction, skills upgrading and retraining, entrepreneurial training, transitional jobs, adult education and literacy, and customized training.
Provide appropriate follow-up services to participants placed in unsubsidized employment for up to 12 months after their first day of employment.
Plan, coordinate, and administer career services for student career planning, job search, and employment activities.
Conduct individual career counseling and assist with resumes, occupational research, interviewing techniques, job search strategies, and other career-related matters in individual, group, telephone, or virtual settings.
Meet with local business representatives to develop employment opportunities, activities, and events.
Develop and implement career-related programs and events, such as job fairs, career weeks, seminars, workshops, and campus initiatives; prepare career information for distribution and promote career assessment activities.
Conduct workshops on job search and career planning and use computer software related to career services.
Document services in accordance with the Iowa WORKS System Guide, WIOA Title IB Policies, and EIWDB Policies; ensure eligibility documents are received and uploaded, document barriers and services, and develop and review career pathway and benchmark goals.
Provide needed referrals and support services, thoroughly document services on the participant’s IEP, and communicate with clients at least every 30 days, recording contacts in case notes.
Conduct an annual review of each participant’s IEP/ISS.
Provide WIOA Services Orientation and perform other duties as assigned.
Collaborate with workforce partners and business services staff and travel occasionally.