Career Network Specialist

iA Financial Group•Montreal, QC

4d•Hybrid

About The Position

Build the future with us. Are you driven by customer service and eager to contribute to an organization whose purpose is to ensure its clients feel confident and secure about their future? As a Career Network Specialist, you will play a key role in handling requests—primarily by phone—from the sales force (iA representatives and advisors who offer, recommend, and distribute life insurance products), ensuring prompt resolution of issues and the required administrative validations. This position is a great opportunity to showcase your skills and fully leverage your potential within a caring and reliable organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Requirements

Holds a college diploma (DEC) in administration or a related field.
Has at least 2 years of experience in customer service.
Is comfortable with new technologies.
Demonstrates strong analytical and problem-solving skills.
Has a strong ability to build trust with key stakeholders.
Is known for adaptability to change, a positive team spirit, a proactive attitude, and a strong desire to learn.
Has an advanced level of English, as the role involves responding daily to calls and emails from unilingual English-speaking advisors and sales agents.

Responsibilities

Respond accurately to requests, primarily by phone, to support the sales force in administrative processes related to individual insurance, while complying with manufacturer requirements and the firm’s obligations in connection with sales or transactions on active contracts.
Understand the needs of the sales force and ensure their satisfaction.
Handle occasionally complex cases while working closely with manufacturing teams.
Validate that firm files (client files) are complete and compliant.
Keep up to date through continuous training on new internal policies and procedures.