Career Navigator, Healthcare Skills Training Program

JVS Boston•Boston, MA

12d•Hybrid

About The Position

JVS is a non-profit, non-sectarian agency dedicated to empowering individuals from diverse communities to find employment and build careers, and to partnering with employers to hire, develop, and retain productive workforces. JVS offers a wide range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. The Career Navigator, under the direction of the Manager of Coaching Services, will deliver high-quality job search coaching and job placement assistance. This includes employment assessment, resume and interview preparation, workshops, employer outreach, job development, placement, and follow-up. The role also involves building healthcare relationships, critiquing resumes, conducting interviews, and guiding participants in next-step job searching and healthcare industry exploration. The Career Navigator will identify suitable employment opportunities for participants during and after the program, and will deliver weekly professional development workshops to trainees across various programs.

Requirements

1-2 years of experience in a customer-facing role required.
Experience in workforce development/recruiting preferred.
Must be able to report onsite to JVS main office and offsite training locations a minimum of three times a week.
Strong computer skills, including Microsoft Office Suite and Google Suite, required.
Demonstrated strong verbal and written communication skills required.
Demonstrated attention to detail and multitasking required.
Knowledge of web-based job search resources and techniques required.
Ability to work in a multicultural and diverse environment required.
Salesforce experience preferred.
HS Diploma, associate or bachelor's degree preferred.
Experience in a related area (Communication, Human Resources, Psychology, Social Work) or applicable lived and/or work experience.
Reading
Language
Detailed work
Basic math
Confidentiality
Multiple concurrent tasks
Problem solving
Verbal and written communication
Sitting
Standing
Listening
Cultural Competency and Respect
Planning/Organizing/Project Management
Empathy
Listening

Nice To Haves

Experience in workforce development/recruiting preferred.
Salesforce experience preferred.
Associate or bachelor's degree preferred.
Experience in a related area (Communication, Human Resources, Psychology, Social Work) or applicable lived and/or work experience.

Responsibilities

Assist job seekers in goal setting, identifying barriers, and mapping out a plan for job placement, skills upgrades, and career advancement.
Produce top-quality resumes, especially for professional-level job seekers and career changers.
Deliver professional-quality workshops and groups demonstrating knowledge of adult education techniques and utilizing technology for maximum engagement.
Understand and apply knowledge of local and national labor market trends to assist job seekers in identifying career opportunities.
Actively engage and maintain employer relationships.
Establish, track, and meet programmatic metrics using Salesforce.
Screen and interview interested job training applicants for program readiness based on pre-established criteria.
Communicate clearly with clients on their active caseload, including performing regular check-ins via phone, text, and email.
Deliver compassionate feedback and coaching to active clients on training and job performance to improve trainee job readiness and job retention.
Triage client communication and concerns to assess eligibility for additional barrier removal support.
Support and promote the mission and philosophy of JVS both internally and externally.
Establish and maintain collaborative and innovative working relationships with key stakeholders (participants, employers, partner organizations, funders, etc.).
Attend and actively participate in staff meetings, agency retreats, and team-based projects.
Participate in the larger career coach community by sharing best practices and collaborating on healthcare employer engagement.
Perform other duties as assigned or requested.