Career Navigator

EDSI (Educational Data Systems, Inc.)•Lancaster, PA

1d•Onsite

About The Position

Provide customer-centered services designed to enhance workforce development activities and service strategies for job seekers and employers. Provide direct program support to re-attach job seekers to the workforce utilizing focused work-based learning and skills training to include credentialed on-the-job training.

Requirements

Experience providing excellent service to job seekers and employers
Experience working with unemployed, underemployed, displaced workers, noncustodial parents, ex-offenders, veterans, individuals with barriers or other economically-disadvantaged populations
Ability to prioritize tasks and document all aspects of services provided
Demonstrated communication, analytical and interpersonal skills
Knowledge of Microsoft Office programs

Nice To Haves

Bachelor’s degree or equivalent experience preferred
Bilingual in Spanish is a plus

Responsibilities

Manage a caseload of 50 to 75 customers with a 100% eligible enrollment rate
Implement recruiting processes and initiatives to identify and connect unemployed and long-term unemployed individuals to employment
Coordinate and provide direct case management services to include assisting the job seeker to: develop long- and short-term employment goals; create an Individual Employment Plan (IEP); and coordinate support and related services with other providers; track the job seeker’s progress toward goals and modify the IEP as necessary
Provide career guidance to assist job seekers in making and carrying out career decisions for success in the labor market; identify suitability for and/or barriers to employment/training
Provide consistent and comprehensive career advisement to facilitate a clear Career Pathway plan utilizing individualized assessment of work skills and personal development needs
Provide vocational-interest and career assessments to job seekers using an understanding of alternatives and requirements so that appropriate tools, training, and resources can be accessed by the job seeker
Provide current labor market information to job seekers and employers
Assist in resolving problems that may impede participation and/or performance in selected programs; provide follow-up activities according to program guidelines
Promote PA CareerLink® services to the public and other service providers by coordination of marketing activities with the media, community organizations, schools and other entities
Provide orientation information to job seekers and employers, individually and in group sessions, about PA CareerLink® services and the services of other agencies and organizations
Cultivate an employer pool specifically targeted to provide work-based training to include apprenticeships, rotational paid internships, and credentialed on-the-job training opportunities
Provide intensive services to employers, including making employer contacts; analyzing employer workforce and economic development needs; analyzing occupations to determine the skill sets needed by job seekers; coordinating special recruitment services; and referring job seekers to openings
Oversee job seeker’s program participation providing career counseling, job coaching and career mentoring that ensures sustained employment
Provide intake services, individually and in group sessions, to job seekers and employers; work may include direct entry and updating of records in PA CareerLink® web-based system (CWDS), and in other systems as needed; provide instructions to job seekers and employers so they can enter and update their own data in CWDS
Document all participant contacts and activities in Commonwealth system of record to include case notes and post-placement follow up contacts
Ensure that positive outcomes and goals are met as required by contract; prepare bi-weekly activity report summarizing accomplishments, issues, and upcoming activities
Track target goals to include enrollments, trainings, employer contacts, and entered employment, and provide weekly progress reports
Use and comply with provisions of all current manuals, handbooks, and other documents derived from federal, state, PA CareerLink® or BWPO policies and procedures