Career Navigator II - NCWorks - Alamance County

Goodwill Industries of Northwest NC•Burlington, NC

4h•Onsite

About The Position

Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others. Goodwill is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC, employing more than 1,100 team members dedicated to providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities. At Goodwill, the work makes a difference in the lives of the individuals served and in the community. The organization's business operations provide stability, and employees enjoy excellent benefits and a unique work environment that is professional, fast-paced, and fulfilling. The organization’s values include Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others. The Career Navigator II is the face of Goodwill's mission, assisting program participants seeking economic mobility. This role involves developing career plans, setting goals with clear objectives around education, training, employment, and resources. Career Navigators also participate in community events, partner with like-minded organizations, and serve as a conduit to barrier mitigation.

Requirements

Associate's degree, or minimum of 1-2 years' experience in lieu of degree required.
1-2 years of experience in similar role.
Excellent customer service skills.
Intermediate computer skills required.
Ability to multi-task.
Excellent communication skills —both written and verbal.
Excellent critical thinking and time management skills.
Must understand other organization’s policies.
Must be an active listener and have excellent soft skills.
Excellent organizational skills and understanding of deadlines.
Requires specialized training and background clearance.
Understanding of HIPPA and the importance of confidentiality.
Must be able to travel over 75%, as needed.

Responsibilities

Works closely with individuals who are seeking economic mobility.
Develops career plans, sets goals with clear objectives around education and training, employment, and resources.
Utilizes and navigates NCWorks database and inputs career plans and data into systems.
Assists with career portfolio services such as writing resumes and cover letters and helping with LinkedIn profiles.
Participates in community outreach such as job fairs and career fairs to help individuals understand what resources are available to them.
Provides individuals referrals to other resources and organizations.
Responsible for appropriating federal funds that supports individuals receiving services through Workforce Innovation and Opportunity Act programs.
Provides documentation and reconciliation of those funds on a monthly basis.