Career Development Manager

Avenue5 Residential, LLC•Addison, TX

About The Position

The Career Development Manager creates and delivers engaging, innovative learning content to help Avenue5 associates develop expertise in their roles. The position leads and participates in development of the company’s operations training curriculum and programs, including designing, conducting, facilitating, and evaluating sales, customer service, marketing, and other operations training. The role aims to use creative learning approaches to increase audience engagement. The manager designs learning experiences for varied geographies, environments, and audiences; identifies training and performance needs with associates; expands e-learning capabilities; and develops learning activities and assessments. The role also facilitates training, prepares materials, coordinates registration and setup, revises programs, and provides coaching and remedial or refresher training to managers and associates. Additional work includes managing supplemental training programs and calendars, supporting new management contracts and acquired properties, and collaborating with vendors and business partners. The position requires a regular schedule that may include work outside business hours, weekends, and non-traditional holidays, as well as travel of up to 50%. The work environment may include office settings and exposure to varied weather conditions, noise, vibrations, atmospheric conditions, and confined or restricted spaces. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Bachelor’s degree in business, education, or a related field, or relevant work experience.
Two to five years of experience in a training role.
Advanced knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Basic knowledge of Learning Management Systems.
Understanding of adult learning styles, including e-learning, and how they differ.
Project management proficiency, including creating project plans, tracking progress, meeting production and delivery deadlines, and overseeing implementation across multiple properties or geographic areas.
Detail-oriented, with a strong desire to learn.
Excellent written and verbal communication skills.
Ability to work independently and prioritize in a fast-paced environment.
Successfully complete Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other assigned courses.
Ability to travel up to 50%.
Ability to lift, push, and pull up to 25 pounds.
Ability to observe and detect signs of emergency through visual or auditory cues.
Ability to remain stationary, move around, reach, and position oneself as needed for extended periods.
Ability to communicate and exchange ideas, including conveying detailed or important instructions accurately, loudly, or quickly.
Ability to perceive sounds at normal speaking levels and receive detailed information through oral communication.
Visual ability, including color, depth perception, and field vision.
Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.
Ability to tolerate stressful situations and work under minimal to moderate supervision.

Nice To Haves

Two to five years of experience in property management.

Responsibilities

Design and develop measurable learning experiences for Avenue5’s different geographies, environments, and audiences.
Collaborate with associates to identify and assess training and performance needs.
Drive the development and delivery of e-learning as a learning solution.
Create exercises, instructional activities, and assessments that reinforce learning for specific topics and roles.
Stay informed about new training and property management trends and regulations.
Conduct and facilitate training programs, including arranging travel, preparing participant and facilitator materials, coordinating registration and setup, and updating programs.
Research operating processes, policies, and relevant content to inform training programs; author training materials and develop instructions, practice activities, presentations, audiovisuals, graphics, job aids, and other materials.
Support managers with performance improvement through coaching, one-on-one training, remedial and refresher training, and recommendations for education and training options.
Manage supplemental programs by identifying needs with managers, tracking turnover and new hires, and creating and publishing a training calendar.
Train associates on company property management policies and procedures, leasing, maintenance, and property management activities in support of new management contracts and acquired properties.
Collaborate with third-party vendors, contractors, and business partners to enhance or augment internal training programs.
Work with senior management to develop and produce training and communication materials and provide customer service.
Perform other duties as assigned.