Career Counselor

C2 GPS- Lower Rio Grande Workforce•Edinburg, TX

About The Position

The Career Counselor (CC) - NCP serves as the primary point of contact for Program Solutions customers referred to the Non-Custodial Parent (NCP) program. Under close supervision, the counselor provides career counseling and ongoing case management to workforce system customers. The role supports eligible participants through enrollment, assessment, employment planning, job-search and readiness services, supportive services, and program participation tracking. It also requires communication with courts and Office of the Attorney General (OAG) staff, accurate program documentation, and compliance with applicable program requirements.

Requirements

High school diploma or GED and three years of related work experience; human services experience is preferred.
Alternatively, an associate’s degree from an accredited college and two years of related work experience; human services experience is preferred.
Alternatively, a bachelor’s degree from an accredited college and two years of related work experience; human services experience is preferred.
Additional relevant work experience may be considered in lieu of required education.
Valid driver’s license, proof of insurance, and a good driving record.
Knowledge of workforce development, economic development, and project management.
Knowledge of effective conflict resolution practices, individual case management, or career counseling.
Knowledge of word processing, spreadsheets, technology, and computer skills.
Exceptional customer service and interpersonal skills, including the ability to work with diverse customers with unique needs and communication styles.
Ability to handle or resolve challenging situations effectively.
Excellent problem-solving, critical-thinking, organizational, and detail-oriented skills.
Excellent verbal and written communication skills.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Ability to develop strategies and solutions.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Attend court hearings to enroll eligible participants in the NCP Choices Program within Nueces and surrounding counties.
Provide orientations to referred and court-ordered customers about workforce services.
Assess customers’ skills, abilities, and deficiencies.
Interpret assessment results and develop an Individual Employment Plan with goals aligned to the customer’s career objectives.
Complete data entry and open required components in TWIST, COLTS, and WIT within 72 hours of orientation and initial assessment.
Provide job-search assistance, job development, training information, job-readiness skills, work experience, counseling, and support services to help customers become self-sufficient.
Terminate supportive services promptly when required.
Track participation hours, services, employment, wages, and court-order compliance accurately and on time in TWIST, COLTS, and WIT.
Verify and document monthly retention for six months and report participation in TWIST, COLTS, and Court.
Enter all program requirements and employment gains accurately and on time in Performance Data.
Re-engage NCP customers who do not comply with program requirements.
Communicate and report NCP Choices customer participation to the Court Judge and OAG staff; report and testify in court about customer compliance.
Participate in monthly NCP Choices staff meetings with the Board, Court Judges, and OAG staff to identify program enhancements and provide progress updates.
Comply with WD Letters and TWC issuances related to the NCP Choices Program.
Use TWIST reports to manage caseloads, including Active, Inactive, Exit Alert, and Performance reports.
Maintain case files in the appropriate order, keep filings current and readily available for audits, and ensure files meet or exceed local, state, and federal quality assurance requirements.
Perform other duties as assigned and fulfill responsibilities as required.