Career Counselor

C2 GPS- Lower Rio Grande Workforce•Edinburg, TX

12h

About The Position

The Career Counselor (CC) - NCP serves as the primary contact for Program Solutions customers referred to the Non-Custodial Parent (NCP) program. The role provides career counseling and ongoing case management to workforce system customers, including enrolling eligible participants in the NCP Choices Program through court hearings in Nueces and surrounding counties. The Career Counselor orients customers to workforce services, assesses their skills and needs, develops Individual Employment Plans, and provides job-search assistance, job development, training information, job-readiness support, work experience, counseling, and other services. The position tracks participation, services, employment, wages, retention, and court-order compliance; maintains accurate program data and quality case files; and communicates customer participation and compliance to courts and Office of the Attorney General staff. The role also participates in program meetings and follows applicable Workforce Development and Texas Workforce Commission requirements. The position is primarily based in an office environment. Occasional driving and travel may be required, and flexible hours may be necessary. Reliable transportation is required.

Requirements

High school diploma or GED and three years of work-related experience; human-services experience is preferred.
Alternatively, an associate’s degree from an accredited college and two years of work-related experience; human-services experience is preferred.
Alternatively, a bachelor’s degree from an accredited college and two years of work-related experience; human-services experience is preferred.
Additional relevant work experience may be considered in lieu of required education.
Valid driver’s license, proof of insurance, and a good driving record.
Reliable transportation.
Knowledge of workforce development, economic development, and project management.
Knowledge of effective conflict-resolution practices, individual case management, or career counseling.
Knowledge of word processing, spreadsheets, technology, and computer skills.
Exceptional customer-service and interpersonal skills, including the ability to work with diverse customers with unique needs and communication styles.
Ability to handle or resolve challenging situations effectively.
Excellent problem-solving, critical-thinking, organizational, and detail-oriented skills.
Excellent verbal and written communication skills.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Ability to develop strategies and solutions.

Nice To Haves

Bilingual in English and Spanish is strongly preferred.
Human-services work experience is preferred.

Responsibilities

Attend court hearings to enroll eligible participants in the NCP Choices Program in Nueces and surrounding counties.
Provide orientations on workforce services to referred and court-ordered customers.
Assess customers’ skills, abilities, and deficiencies; interpret results and develop Individual Employment Plans with goals that support their career objectives.
Complete data entry and open required components in TWIST, COLTS, and WIT within 72 hours of orientation and initial assessment.
Provide job-search assistance, job development, training information, job-readiness skills, work experience, counseling, and support services.
Terminate supportive services in a timely manner when required.
Track participation hours, services, employment, wages, and court-order compliance accurately and promptly in TWIST, COLTS, and WIT.
Verify and document retention monthly for six months and report participation in TWIST, COLTS, and Court.
Enter program requirements and employment gains accurately and promptly in Performance Data.
Re-engage NCP participants who do not comply with program requirements.
Communicate and report NCP Choices customer participation to Court Judges and Office of the Attorney General staff.
Report on and testify in court regarding customers’ compliance.
Participate in monthly NCP Choices staff meetings with the Board, Court Judges, and OAG staff to provide progress updates and identify program enhancements.
Comply with Workforce Development Letters and Texas Workforce Commission issuances relating to the NCP Choices Program.
Use TWIST reports, including Active, Inactive, Exit Alert, and Performance reports, to manage caseloads.
Maintain organized, current case files that meet or exceed local, state, and federal quality-assurance requirements and are readily available for audit.
Perform other duties as assigned and fulfill responsibilities as required.