Career Coordinator

State of Oklahoma • Ponca City, OK

1d • Onsite

About The Position

The Career Coordinator position is a full-time, regular role within the Employment Security Commission, specifically at the Ponca City Center. The primary responsibility is to manage and promote career assessment and vocational counseling services. This involves interviewing applicants, evaluating their qualifications to determine employment needs, job skills, and placement or training opportunities within a case management system. The role ensures the optimal delivery of employment services, with a focus on priority services for special-needs clients and veterans. The position also involves utilizing EmployOklahoma for customer registration, unemployment insurance claims establishment, and providing interpretation of unemployment insurance laws and regulations. Communication with management, employers, applicants, and coworkers regarding job orders, referrals, and benefits is crucial. The Career Coordinator must maintain effective working relationships, exercise good judgment, and handle confidential information while adhering to state and federal laws and regulations. Customer service skills are essential to maintain a friendly and conducive office atmosphere. The role also includes assisting with receptionist duties, participating in team meetings and required training, and utilizing office machinery safely. On-site attendance is mandatory for direct interaction with staff, clients, and office resources.

Requirements

• Five years of experience in employment services, career or vocational guidance and counseling, personnel, recruitment, training, customer services or social services related work; or an equivalent combination of education and experience substituting thirty semester hours from an accredited college or university for 3 years of the required work experience.
• Proficiently using the OESC’s standard software (Microsoft Office - Word, Outlook, Excel, Access, and Teams), and the Internet, as well as proficiency to learn other software as needed.
• Capable of lifting, carrying, and moving objects of up to 25 pounds.

Nice To Haves

• Thirty semester hours from an accredited college or university substituting for 3 years of the required work experience.

Responsibilities

• Manage & promotes career assessment/vocational counseling via applicant interview & qualification evaluation to determine needs for employment, job skills, placement, training, referral, etc. under a case management system ensuring the optimal delivery of the multiple employment services provided at the center within the business hours of operation focused on priority services to special-needs clients and ensuring required information is obtained and recorded into EmployOklahoma.
• Utilize EmployOklahoma for registering customers for employment, unemployment services and additional education and training services.
• Establishes claims for Unemployment Insurance benefits, which may include providing an interpretation of & conformity to the benefit provisions of multi-state unemployment insurance laws to claimants and employers, analyzing claims for accurate and complete information, fact-finding, and maintaining Unemployment Insurance files focused on priority service to all categories of special-needs clients.
• Communicates with management, employers, applicants, claimants, and coworkers, concerning job orders, referrals, job developments, and unemployment insurance benefits in a timely fashion; prepares clear, concise oral or written reports as needed.
• Professionally manage career assessment, vocational counseling, job placement, employment services and other social services offered at the local American Job Center in conformity to the Department of Labor’s state and federal applicable laws and regulations with priority service to veterans and other special-needs applicants.
• Utilize excellent customer-service skills to ensure optimal results for the many activities required of the workforce center staff keeping the office appearance and atmosphere conducive to friendly customer service.
• Provide resource room assistance with unemployment insurance (UI) eligibility, filing UI claims, training on UI functions and UI compensation services in a professional and friendly manner under a case management system.
• Assist with the workforce center’s receptionist duties as assigned.
• Participate in team meetings in the workforce center.
• Participate in staff-required training and cross training in order to provide professional, timely and additional assistance with the workforce center duty requirements.
• Utilize office machinery in accordance with safety / security protocols.
• On-site attendance is an essential function of the position, as the role requires direct interaction with staff, clients, and on-site office resources.

Benefits

• The State of Oklahoma offers a comprehensive Benefits Packet, including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed