Career Coordinator

State of Oklahoma • Oklahoma City, OK

7d • Onsite

About The Position

The Career Coordinator manages career assessment and vocational counseling through applicant interviews and qualification evaluations to determine employment, job-skills, placement, training, and referral needs. The role uses a case-management system to coordinate employment services at the center, with priority services for veterans and other special-needs clients, and ensures required information is recorded in EmployOklahoma.

The coordinator registers customers for employment, unemployment, education, and training services; establishes and analyzes Unemployment Insurance claims; and communicates with management, employers, applicants, claimants, and coworkers about job orders, referrals, job development, and benefits. The position also provides resource-room assistance with UI eligibility, claims, functions, and compensation services; supports receptionist duties as assigned; participates in team meetings and required training; and uses office machinery according to safety and security protocols.

The role is based on-site at an American Job Center in Oklahoma City and requires direct interaction with staff, clients, and office resources. Work is generally in a climate-controlled office with moderate noise. The position is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m., with minimal travel mainly for training. The position is non-exempt and has no supervisory duties.

Requirements

• Five years of experience in employment services, career or vocational guidance and counseling, personnel, recruitment, training, customer services, or related social services work; alternatively, an equivalent combination of education and experience, with 30 semester hours from an accredited college or university substituting for three years of required work experience.
• Knowledge of spelling, punctuation, business English and mathematics, modern office methods and procedures, employment practices, economic and social trends and programs, community and social service providers, interviewing principles, and social assistance requirements.
• Knowledge of the U.S. Department of Labor one-stop workforce initiative and collaboration among partners providing employment-supportive core services.
• Knowledge of laws, rules, policies, and regulations concerning public employment services, unemployment compensation, job training, and social services programs; occupations and industries; and basic psychology and human relations.
• Excellent verbal and written communication skills.
• Ability to maintain effective working relationships; work independently; deal courteously and effectively with people; multitask; exercise judgment in evaluating eligibility and case-management situations; make decisions; identify and resolve problems; handle confidential work; and select appropriate actions under applicable law and agency policy.
• Ability to present information effectively and accurately, interpret applicable state and federal laws and regulations—especially those concerning veterans programs, social services, employment, and training—and follow oral or written instructions.
• Proficiency with Microsoft Office Word, Outlook, Excel, Access, and Teams, the Internet, and the ability to learn other software as needed.
• Ability to lift, carry, and move objects weighing up to 25 pounds.
• Applicants must be authorized to work in the United States for any employer at the time of application; the agency cannot sponsor or assume sponsorship of an employment visa.

Responsibilities

• Manage career assessments and vocational counseling through applicant interviews and qualification evaluations to identify employment, job-skills, placement, training, and referral needs.
• Use a case-management system to deliver employment services at the center, prioritize services for special-needs clients, and ensure information is recorded in EmployOklahoma.
• Register customers in EmployOklahoma for employment, unemployment, education, and training services.
• Establish Unemployment Insurance claims; interpret applicable multi-state benefit provisions; analyze claims for complete and accurate information; conduct fact-finding; and maintain UI files.
• Communicate promptly with management, employers, applicants, claimants, and coworkers about job orders, referrals, job development, and UI benefits; prepare oral or written reports as needed.
• Provide career assessment, vocational counseling, job placement, employment services, and other local American Job Center services in accordance with applicable laws and regulations, prioritizing veterans and other special-needs applicants.
• Provide professional and friendly customer service and help maintain an office atmosphere conducive to customer service.
• Assist customers in the resource room with UI eligibility, filing claims, UI functions, and UI compensation services.
• Assist with receptionist duties as assigned.
• Participate in workforce center team meetings and required staff training and cross-training.
• Use office machinery in accordance with safety and security protocols.
• Maintain on-site attendance for direct interaction with staff, clients, and on-site resources.

Benefits

• The State of Oklahoma offers a comprehensive benefits package, including a generous benefit allowance to offset insurance premiums for employees and eligible dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed