Career Coach

sermetro • Chicago, IL

6d • Onsite

About The Position

Provide comprehensive case management services to participants to enable them to reach their stated employment objective and self-sufficiency. Achieve performance goals for the program as set forth by the board contract.

Requirements

• Bachelor's degree (preferably in Human Services, Business, or Education area) or equivalent experience
• Minimum of 1-year experience in human/customer service.
• Ability to establish rapport with, and motivate disadvantaged participants to participate in work activities.
• Excellent oral and written communication skills.
• Ability to work well both independently and as part of a team.
• Excellent problem solving and critical thinking skills.
• Ability to organize and prioritize tasks.
• Excellent keyboarding skills with good accuracy.
• Computer literacy and comfort working in a variety of internet based systems.
• Basic knowledge and working skills in Microsoft Excel and PowerPoint.
• Ability to work in a professional environment and will be expected to attain the FCWP certification as required.
• Must have valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

• Previous experience in the employment/training field preferred.

Responsibilities

• Adheres to SER’s Mission
• Develop and maintain a working knowledge of program legislation and the local policies related to program expectations and performance outcomes.
• Determine eligibility and suitability for program services.
• Assist in planning, organizing and implementing employment and training curricula.
• Support ongoing recruitment and intake activities for program participants.
• Assist participants in identifying vocational goals.
• Develop Individual Employment Plan based on formal and informal assessment data and enter plan data into participant database.
• Refer customer to job search, work experience, training or other appropriate activities based on individual assessment.
• Conduct training, remediation and ongoing assessment for participant's needs and progress.
• Deliver training and other instruction that will strengthen customer's employability.
• Communicate with participants by providing job performance feedback through designated worksite documentation.
• Generate reports to measure progress towards recruitment and performance goals.
• Maintain customer case management records in electronic and paper file.
• Measures and reports number of registrations on a weekly basis
• Provide crisis intervention and referral services as necessary.
• Expand community and family involvement and interest in other workforce center programs and services.
• Participate in community programs is able to travel and provide program presentations.
• Perform all other business, educational and community service duties as assigned.
• May do community outreach activities to increase enrollment levels

What This Job Offers

• Career Level: Entry Level