Career Coach TANF/SNAP/NCP
About The Position
The Career Coach provides services to individuals receiving Temporary Assistance to Needy Families (TANF), Supplemental Nutrition Assistance (SNAP) and Able-Bodied Adult Without Dependents (ABAWD) programs, Noncustodial Parents (NCP) participants, and universal participants. Services include eligibility verification, skills and needs assessments, case management, and progress monitoring. The Career Coach coordinates supportive services and follows up with participants to ensure necessary supports are in place for employment placement. The goal is employment at or above the self-sufficiency wage, with job retention tracked for at least one year after participants exit the program. The position is based at Workforce Solutions Southeast Texas in Beaumont, Texas, and includes a typical office environment and local travel. The employee must be able and willing to telework as needed. The position requires maintaining client confidentiality, a professional appearance and attire, and reliable transportation.
Requirements
- A baccalaureate degree and at least one year of experience in case management or participant services; alternatively, 60 credit hours and three years of qualifying full-time experience.
- Excellent oral and written communication skills.
- Own transportation for use in performing job duties.
- Maintain a professional appearance and attire.
- Valid Texas motor vehicle operator’s license and reliable means of transportation.
- Ability to read, write, and communicate verbally and in writing.
- Ability to access all workstation components and other office equipment.
- Ability to lift up to 10 pounds.
Nice To Haves
- Proficiency in Microsoft Office software.
- Ability to enter data and extract information from computer systems and written materials accurately and promptly.
- Demonstrated participant service skills.
- Familiarity with the communities served and knowledge of local needs and resources.
- Bilingual English/Spanish.
Responsibilities
- Provide information to potential TANF, SNAP, ABAWD, and NCP participants and verify eligibility for program services.
- Conduct assessments to determine participant needs.
- Develop and track employment plans, provide case management, and maintain confidentiality.
- Coordinate supportive services such as childcare, transportation assistance, and work-related support.
- Follow up with participants to monitor and document their activities and progress.
- Take timely action when participants are not progressing toward their goals.
- Prepare, submit, and monitor case management documentation throughout program participation.
- Enter data into the TWIST/WIT/COLTS system in a timely manner and maintain client data confidentiality.
- Facilitate group orientations as needed.
- Travel to meetings, training, outreach, and other activities.
- Telework as needed and handle other assigned essential tasks.
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What This Job Offers
Job Type
Full-time
