Career coach

Dynamic Workforce Solutions • Chicago, IL

7d

About The Position

The Career Coach is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals. This role involves making connections for job seekers to open positions, helping businesses recruit the best applicants, and interviewing customers to assess service needs. The Career Coach will aid customers in developing, evaluating, and implementing plans to enhance employment skills, identify job seeker barriers, and refer them to appropriate resources. They will provide career advisement through individual employment plans, referrals to jobs, placement in training/education programs, and job placement or advancement. The position requires implementing prescribed program-related procedures, accurate case management, and serving as a liaison between customers and service providers. Documentation of customer interactions through case notes is essential, as is maintaining knowledge of market research tools and industry trends. Ensuring case files meet programmatic requirements and providing valued, timely service to both job seekers and employers are key aspects of this role. The Career Coach must utilize Extreme Customer Service behaviors in all interactions.

Requirements

• Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent experience is required.
• Minimum of two years' experience in staffing, recruiting, or workforce development with at least one year's experience working with computer systems for data entry and data review required.
• Demonstrated proficiency with verbal and written communication skills.
• Demonstrated customer service skills.
• Demonstrated computer skills.
• Knowledge of employment and recruiting practices.
• Ability to effectively assess customer employability skills and gaps.
• Ability to understand and apply program policy.
• Knowledge of business practices and industry sectors.
• Ability to work effectively in a fast paced environment.
• Strong familiarity with regulatory entities and their laws, policies, and guidance.
• Ability to effectively read and interpret written procedures.
• Ability to prepare routine reports.
• Ability to enter data into computerized system.
• Ability to maintain files in compliance with programmatic guidelines.
• Skills in dealing with customers using Extreme Customer Service.
• Must have valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

• Previous workforce experience and/or case management experience is preferred.

Responsibilities

• Makes appropriate connection for job seekers to open positions resulting in employment.
• Help businesses recruit the best applicants for their jobs.
• Interviews customers to assess service needs.
• Aids customers in developing, evaluating, and effectively initiating and implementing plans to enhance employment skills.
• Identify job seeker barriers and refer to appropriate resources.
• Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement.
• Implements prescribed program-related procedures and accurate case management.
• Provides ongoing case management and serves as a liaison between customers and service providers.
• Documents all customer interactions through well-written case notes.
• Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.
• Ensures that case files meet or exceed programmatic requirements.
• Provides valued and timely service to both job seekers and employers.
• Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level