Career Center Manager II - Alamance
About The Position
The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians. The Department connects businesses with the site locations, workforce and infrastructure they need to succeed in one of the nation's top states for business. We also connect local communities with the grants and funding they need to attract new business and ensure future prosperity. The mission of the North Carolina Division of Workforce Solutions (DWS) is to develop North Carolina's workforce talent, help individuals advance their career opportunities, and meet business workforce needs by connecting talent to jobs. NCWorks Career Centers provide a full range of services to diverse categories of job seekers and employers to meet their employment and placement needs through: assessment and development of job requirements; evaluation of experiences, skills and abilities; referral to jobs, job training programs, and other placement services. This position provides the management of the Division of Workforce Solutions (DWS) employees within a mid - large sized NCWorks Career Center office located in Graham. The position plans and directs the activities of the DWS staff in providing employment service, job training, limited unemployment insurance service and labor market information service applicant and employer clients in Alamance County. It works closely with the NCWorks Career Center Operator and other center partners to ensure efficient and seamless service delivery to customers. The position interacts closely with local employers, economic development entities, NCWorks Career Center Operator, Workforce Development Board (WDB), public officials, and other employment and training organizations to ensure appropriate delivery of services to clients. In addition, this position is expected to also assist with delivery of services to customers daily to include direct service provision. This position is responsible for the continued coordination of DWS employees within the NCWorks Integrated Service Delivery (ISD) system and the incumbent must be able to function as the center operator if deemed necessary. Work is performed independently under the administrative supervision of the DWS Regional Operations Director for the Piedmont-Triad Prosperity Zone. NOTE: Special circumstances may require additional duties on a Center-by-Center basis and are at management's discretion.
Requirements
- Bachelor’s degree from an appropriately accredited institution and five years of experience in public or private employment service-related work including three years in a supervisory capacity; or Associate degree from an appropriately accredited institution and seven years of experience in public or private employment service-related work including three years in a supervisory capacity; or an equivalent combination of education and experience.
Nice To Haves
- Demonstrated knowledge and experience planning, assigning and supervising the work of three or more subordinate staff and other office support personnel including: performance/behavior management, training and hiring decisions.
- Demonstrated knowledge of the industrial and employment conditions within the assigned region and state of N.C.
- Demonstrated ability to analyze and interpret data related to local employment and economic conditions.
- Demonstrated ability to establish and maintain working relationships with applicants, employers, community organizations, and the general public.
- Demonstrated ability to express oneself clearly and concisely in oral and written form.
- Thorough knowledge of the organization, operations/programs and objectives of the Division of Workforce Solutions.
- Knowledge of Workforce Development, Integrated Service, Delivery (ISD) Model and Workforce partners, as well as Center certification guidelines.
Responsibilities
- Plans and directs the activities of the DWS staff in providing employment service, job training, limited unemployment insurance service and labor market information service to applicant and employer clients in Alamance County.
- Works closely with the NCWorks Career Center Operator and other center partners to ensure efficient and seamless service delivery to customers.
- Interacts closely with local employers, economic development entities, NCWorks Career Center Operator, Workforce Development Board (WDB), public officials, and other employment and training organizations to ensure appropriate delivery of services to clients.
- Assists with delivery of services to customers daily to include direct service provision.
- Responsible for the continued coordination of DWS employees within the NCWorks Integrated Service Delivery (ISD) system.
- Must be able to function as the center operator if deemed necessary.
Benefits
- 12 Annual Paid Holidays and monthly accrual of vacation and sick leave
- North Carolina State Health Plan administered by Aetna
- Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision
- NC State Retirement (TSERS), 401(k), and 457 savings plans
- WeSave Employee Discounts
- Eligibility for the Public Service Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
