Career Center Ambassador

Berklee College of Music•Boston, MA

2d•Onsite

About The Position

The Berklee Career Center provides expert guidance, cutting-edge resources, and professional development experiences to students at Berklee College of Music and Boston Conservatory at Berklee. The Career Center is a dynamic department that is at the forefront of the institutional mission and is seeking strong student leaders to represent the office as ambassadors while supporting the daily operations of the office. The Career Center Ambassador will support the career staff and career communities with events and programs based on areas of expertise, as well as provide stellar customer service at the office front desk. In most situations, the ambassador will be the first point of contact for current and prospective students, families, alumni, employers, and faculty/staff inquiring about our resources and attending appointments, meetings, and events. This is a unique opportunity where students can learn more about using tools and strategies to explore and develop their own career and pursue their own, more focused, professional development goals (see “tracks” below) within your role as an Ambassador, while also helping the Berklee community. Our student employees should be interested in gaining and sharing detailed knowledge about the resources we offer, job and internship search techniques, arts industry employers, and related topics. They should also be comfortable being ambassadors of the Career Center for the rest of the student body, as well as being the face of Berklee and the Career Center. Student employees hired for this position will be hired under a 3-month probationary period. This is to ensure that this position is the right fit for the student and employer. All hired students will go through a post-semester evaluation to assess their employment status and discuss their professional “track” of focus for the project-based elements of their work (tracks at bottom of description).

Requirements

Current student at Berklee College of Music or Boston Conservatory at Berklee
Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program
Must be pre-registered for the upcoming fall semester if maintaining employment in the summer without being enrolled
Have a valid United States Social Security Number (SSN)
Remain in “valid” Visa status as applicable
A minimum 2.0 cumulative GPA (students in their first semester can work without an official GPA)
Federal Work Study student may apply
In good disciplinary standing
Must be located in the U.S.
Strong communication skills: ability to clearly and concisely explain policies and procedures in person, by phone, and by email
Customer service skills: ability to maintain a friendly, helpful, positive and professional attitude and behavior; anticipate and meet customers’ needs
Professionalism, including: respectful and polite, on time and reliable, and ability to communicate appropriately with supervisor, other staff, and outside constituents
Ability to quickly learn detailed procedures, databases, and software
Ability to follow directions and strong attention to detail in project execution
Excellent time management skills and ability to multitask in a fast-paced setting with frequent interruptions
Comfortable working with diverse coworkers and constituents

Nice To Haves

Previous office and/or customer service experience strongly preferred
Previous active participation in Career Center programs and resources preferred
Knowledge of the Career Center’s resources and programs like the Berklee Career Manager
Knowledge of the Berklee community and campus departments and resources
Familiarity with Google Mail, Google Drive, Google Calendar, Microsoft Office (Word/Excel), iWork (Pages/Numbers), Powerpoint/Keynote
Experience with marketing via social media (ex. Facebook, Instagram)
A willingness to be proactive and take initiative in order to seek out new projects or suggest new ideas or different approaches

Responsibilities

Provide superb front desk reception, involving actively greeting office visitors and assisting them with appointment check-in, answering questions, and referring to staff members or other offices as necessary
Answer main office phone professionally, fielding inquiries from students, alumni, and employers seeking to hire Berklee students, as well as staff and faculty across campus
Assist students and alumni in using the Berklee Career Manager to make career advising appointments and search for jobs/gigs/internships and alumni mentors
Assist employers in using the Berklee Career Manager to list jobs/gigs/internships
Open and close the office, including organizing and tidying to keep the space presentable
Assist in planning, marketing, and hosting career-related events as needed
Be aware of and able to promote career events, internships, and job opportunities on and off campus
Complete miscellaneous projects as needed, such as researching, typing and editing documents, photocopying and filing, and other duties as assigned
Other duties as assigned by supervisor
Project lead on Berklee Career Manager job board, and frontline services
Assist staff in analyzing, interpreting, and organizing data collected from events using Excel/Google Sheets to report and develop better strategies for future events
Create and edit events, update career outcomes of College and Conservatory Alumni, manage and update walk-in data, and Assist Alumni Affairs in creating and updating manually created alumni accounts on Berklee Career Manager
Research, collect, analyze, and edit information for writing projects as assigned. This may include writing for Career Center-related resources, or for internal purposes
Research, curate, and analyze data for social media content calendar (ex. Facebook, Instagram); including industry news, career events, students/alumni spotlights, and on and off-campus opportunity reminders
Manage weekly posts and maintain a uniform and fresh social media presence, with a willingness to be proactive and take initiative in order to seek out or suggest new ideas or different approaches
Monitor Career Center's Slack channels for content
Utilize graphic design platforms such as Canva to create content
Attend monthly meetings to establish content ideas for the month ahead, touch base on upcoming important events, etc.
Stay updated with social media trends, hashtags, and fashions in general
Holding pop-up/walk-in hours for drop-in coaching/advising
Tabling at Career Center signature events
Appointment preparation outreach and coaching
Participation in career-based presentations and workshops
Supporting professional staff in their advising and career community work
Attending regularly scheduled trainings centered around the principles of effective career coaching and career-based content areas
Scout Berklee talent for specific performance, recording, writing, and producing opportunities
Prepare pitch decks for industry-related hiring events and opportunities
Research artists via Spotify, Soundcloud, Apple Music, YouTube, Amazon Music, Twitch, TikTok, Instagram, Triller, etc.