Queens New York - Career Advisor

Goodwill NYNJ • New York, NY

23d • Onsite

About The Position

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.
GOODWILL INDUSTRIES OF GREATER NEW YORK & NORTHERN NEW JERSEY INC.
JOB DESCRIPTION
Position Title: Career Advisor
Location: 90-25 161ST Street Jamaica NY 11432
Benefit Classification: Full-Time Benefitted
Position Type: FLSA - Non-Exempt
We are seeking an experienced and mission driven Career Advisor to support individuals enrolling in workforce training programs. The Career Advisor guides individuals from initial inquiry through training completion and employment placement, ensuring each participant is fully supported on their path to long-term career success. If you are looking to join our dedicated team as a Career Advisor, we want to hear from you!

Requirements

• Bachelor’s degree in Human Services, Workforce Development, Education, Counseling, or equivalent experience.
• At least 3+ years of experience in case management, career advising, coaching, or workforce services.
• Strong communication, interpersonal, and organizational skills.
• Experience supporting diverse adult learners and individuals with barriers to employment.
• Proficiency with case management systems (Salesforce, SEAMS, etc.) preferred.

Responsibilities

• Conduct intake, eligibility screening, and career assessments for individuals interested in training programs.
• Develop individualized career plans and provide ongoing career coaching and case management.
• Complete and monitor daily attendance, training engagement, and participant progress.
• Support job readiness activities including resume development, interview preparation, and professional skills building.
• Maintain regular contact with participants from enrollment through job placement and retention.
• Collaborate with training partners, instructors, and employer engagement staff to ensure participant success.
• Enter assessments, attendance, service notes, and outcome data into the case management system in a timely and accurate manner.
• Provide referrals to supportive services as needed to remove barriers to participation.
• Develop and maintain relationships with tech employers, staffing firms, and internship host sites.
• Source paid and unpaid internship opportunities aligned with participants’ training and career goals.
• Match graduates to entry-level tech roles (IT Support, Helpdesk, QA, digital operations, data roles, etc.).
• Prepare candidates for interviews and hiring processes.
• Track all employer engagement, internships, job placements, and retention milestones.
• Maintain accurate documentation in the case management system.
• Activities are subject to change / be added to meet business needs with management approval.

Benefits

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level