Career Advisor I

C2 GPS- Lower Rio Grande Workforce•Edinburg, TX

5d•Hybrid

About The Position

The Career Advisor I (CA) is a pivotal role on the team. The CA provides career counseling and coaching to help customers enhance their training and professional skillset to obtain employment in their desired field. The CA expands job seeker employment opportunities through career exploration strategies and directly impacts C2 GPS’ mission success.

Requirements

High School Diploma or GED required.
Knowledge of workforce development, economic development, and project management.
Knowledge of effective conflict resolution practices, or individual case management and career counseling.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Able to work with diverse customers with unique needs and communication styles.
Can effectively handle or resolve stressful or challenging situations with difficult customers.
Is sensitive to customer needs and feelings and demonstrates concern for others.
Excellent case management, analytical and critical thinking skills.
Excellent verbal and written communication skills.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Valid driver’s license and proof of insurance with good driving record.

Nice To Haves

Associates or undergraduate degree preferred.
Previous related workforce experience strongly preferred.
Bilingual in English and Spanish strongly preferred.

Responsibilities

Provides comprehensive career assessments to determine occupational interests and aptitude.
Identifies training and development needs, current level of vocational skills, employment history, interests, and abilities to assist jobseekers in understanding career options based on their long-term career goals.
Influences and empowers job seekers and program participants to find employment by recommending helpful workforce programs and services.
Conducts intake process and completes program eligibility for grant funded programs.
Guides job seekers through the career development & exploration process, determining occupational interests and abilities using workforce tools.
Provides useful and relevant labor market information to help customers develop actionable and realistic career goals.
Educates participants on job search skills and industry trends.
Directly assists jobseekers with resume development, simulated mock interviews, and developing successful job search strategies.
Provides information regarding training opportunities and educational/training vendors, as well as financial aid and scholarships.
Refers participants to training opportunities for employability skills and other professional development opportunities.
Prepares & submits Individual Training Account (ITA), work-based training requests, and/or supportive service requests timely.
Continuously evaluates customers’ needs and provides referrals/connections to internal or external support services.
Maintains continuous contact with customers in caseload to provide on-going career services, case management, career advising, and regularly monitors progress.
Develops constructive and cooperative working relationships with internal team members, the public and external partners.
Partners with business solutions unit within career centers to help identify employment opportunities for participants.
Proactively screens and refers participants to job opportunities they are qualified for with focus on training-related development.
Proactively seeks ways to improve workforce services to meet labor market needs.
Manages customer information and enters required data into the management information system(s) in a timely manner.
Ensures that case files meet/exceed all local, state, and federal quality assurance requirements.
Performs other duties as assigned and fulfills responsibilities as required.