Career Advisor I - NCP

C2 GPS - Coastal Bend•Corpus Christi, TX

5d•Onsite

About The Position

The Career Advisor I - NCP is a pivotal role on the team. Under close supervision, this position serves as the single point of contact for the Program Solutions customers who have been referred to the Non-Custodial Parent (NCP) program; provides career counseling and ongoing case management to individual workforce system customers.

Requirements

Knowledge of workforce development, economic development, and project management.
Knowledge of effective conflict resolution practices, or individual case management and career counseling.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Able to work with diverse customers with unique needs and communication styles.
Can effectively handle or resolve stressful or challenging situations with difficult customers.
Is sensitive to customer needs and feelings and demonstrates concern for others.
Excellent case management, analytical and critical thinking skills.
Excellent verbal and written communication skills.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
High School Diploma or GED required
3 years work related experience in human services.
Valid driver’s license and proof of insurance with good driving record.

Nice To Haves

Associates or undergraduate degree preferred.
Previous related workforce experience in the field of human services, strongly preferred.
Bilingual in English and Spanish strongly preferred.

Responsibilities

Responsible for attending court hearings to enroll eligible participants within Nueces and surrounding counties in the NCP Choices Program. Reliable transportation required.
Provides orientation of workforce services to referred and court ordered customers.
Completes assessments to reflect customers’ skills, abilities and deficiencies.
Interprets assessment results to develop an Individual Employment Plan; ensures plan includes necessary goals to achieve customer’s career objectives.
Completes data entry and opens all necessary components in COLTS and WIT upon completing orientation and initial assessment within 72 hours.
Provides job search assistance, job development, training information, job readiness skills, work experience, counseling and support services to the customer to become self-sufficient.
Terminates supportive services timely as required.
Responsible for tracking hours of participation, services, employment, wages, and court order compliance in a timely and accurate manner in COLTS and WIT.
Verify and document retention each month for six months, and reports participation in COLTS and Court.
Timely and accurate data entry of all program requirements and employment gain in Performance Data.
Re-engage NCP for non-compliance of program requirements.
Communicate and report participation of NCP Choices customers to Court Judge and Office of the Attorney General (OAG)
Report and testify in court customers’ compliance.
Participates in monthly NCP Choices staff meetings with Board, Court Judges and OAG staff to identify program enhancements and provide progress updates.
Complying with all WD Letters and TWC issuances relating to the NCP Choices Program.
Maintains quality case files in appropriate case file order and with all filing up-to-date and readily available for audit.
Ensures that case files meet/exceed all local, state, and federal quality assurance requirements.
Performs other duties as assigned and fulfills responsibilities as required.