Career Advisor - Choices/SNAP
About The Position
Career Team is a leading workforce development organization that uses technology and high-touch services to achieve measurable outcomes for job seekers. They are seeking a Choices/SNAP Career Advisor to provide career counseling, intensive case management, and follow-up services for participants in the Choices and SNAP programs. This role involves assessing jobseekers' needs, guiding them in creating employment plans, counseling them on opportunities, and referring them to appropriate services. The advisor will also conduct group sessions, maintain accurate case files, ensure compliance with policies and regulations, and track referrals to contracted programs. The position requires meeting program benchmarks, participating in staff events, and completing reports. A "ZAG" mindset is encouraged, along with performing other duties as needed.
Requirements
- Bachelor’s degree in a related field and 1-2 years of work experience or a satisfactory equivalent of education and experience
- Strong communication skills and knowledge about community resources
- Possess strong analytical and problem-solving skills, with the ability to make well-thought-out decisions
- Able to work with and relate to participants and be culturally sensitive
- Must be computer literate and have MS Applications (Word, Excel, and Outlook) skills at minimum, and the ability to learn specialized databases and software systems
- Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
- Ability to serve as a role model to customers and motivate them towards achieving goals
- Ability to meet and/or exceed set goals and objectives
- Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written, required
- A Valid Driver’s License
Nice To Haves
- Bilingual or Multilingual
- Strong multitasking abilities and proactive approach to tasks
- Training in Trauma Informed Care, evidence-based practice, and/or whole family services
Responsibilities
- Provide Choices/SNAP case management services to eligible participants
- Complete intake and eligibility determination for the given workforce program
- Assess jobseekers’ employment and training needs and abilities through interviewing, testing, and other methods
- Enter data into Work In Texas and/or TIERS and any participant information system as required, and any other database as required by the One-Stop system
- Guide jobseekers through the preparation of individual employment plans (IEP) based on their specific occupational goals
- Counsel clients on available job opportunities, training programs, and other services
- Refer individuals to appropriate services, training programs, or job opportunities and follow-up on those activities
- Conduct orientation sessions, workshops, job clubs, and other group presentations for clients
- Follow all policies, procedures, and regulations related to eligibility documentation; ensure that case files have originals and/or copies of eligibility documentation
- Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements
- Provide referral and tracking of eligible customers into contracted programs provided on-site at the One-Stop centers and/or located in the community in accordance with established contracts
- Meet and/or exceed program benchmarks
- Participate in all staff-related events as required, including but not limited to training, staff meetings, and individual supervision
- Complete all required reports
Benefits
- Equal Opportunity Employer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
