Care Worker (Onsite, Baton Rouge)

Magellan Health • Baton Rouge, LA

8d • $37,725 - $56,595 • Onsite

About The Position

This position is working onsite only in Baton Rouge office and is not available for remote work. The office work schedule are 8a - 5p or 7:30a-4:30p. and in this position you will handle administrative office duties such as: printing, sending/receiving mail, and maintaining office supplies, etc. Facilitates department workflow by supporting clinical team with administrative care coordination support. Locates community services and other referral locations for enrollees, arranges access to care, supports communication with hospitals, and providers. Provides non-clinical support to workflows involving utilization management, case management, disease management, and health promotion. Troubleshoots when an appropriate provider, type of service, or appropriate level of care cannot be readily found. Has current knowledge or researches availability of community resources and services and link members to appropriate services. May assist in transitions in care for hospitalized patients and makes appropriate placements, if needed. Assumes responsibility for self-development and career progression. Proactively seeks and participates in ongoing training (formal and informal) in all aspects of the Care Worker role. Assists in the mentoring and training of new Care Workers. Remains responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Coordinates and manages distribution of correspondence and materials to enrollees and providers. Participates in operational activities, including data collection, tracking, and analysis. The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Requirements

• Understanding of plan benefit structures, psychiatric/medical terminology, and local communication resources.
• GED, High School Education

Nice To Haves

• For roles supporting the Chronic Pain Management SBU, understanding of Chronic Pain Management guidelines and workflows is also required.
• Associate degree
• Clinical background
• Experience

Responsibilities

• Handle administrative office duties such as: printing, sending/receiving mail, and maintaining office supplies.
• Facilitate department workflow by supporting clinical team with administrative care coordination support.
• Locate community services and other referral locations for enrollees, arrange access to care, support communication with hospitals, and providers.
• Provide non-clinical support to workflows involving utilization management, case management, disease management, and health promotion.
• Troubleshoot when an appropriate provider, type of service, or appropriate level of care cannot be readily found.
• Research availability of community resources and services and link members to appropriate services.
• Assist in transitions in care for hospitalized patients and make appropriate placements, if needed.
• Assume responsibility for self-development and career progression.
• Proactively seek and participate in ongoing training (formal and informal) in all aspects of the Care Worker role.
• Assist in the mentoring and training of new Care Workers.
• Remain responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers.
• Coordinate and manage distribution of correspondence and materials to enrollees and providers.
• Participate in operational activities, including data collection, tracking, and analysis.

Benefits

• This position may be eligible for short-term incentives as well as a comprehensive benefits package.
• Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED