Care Team Specialist

JWCH Institute • Los Angeles, CA

11d • $47,394 - $48,579 • Onsite

About The Position

The Care Team Specialist (CTS) at Crocker Residential plays a vital role in fostering a safe, supportive, and dignified environment for our residents in a home-like RCFE setting. Grounded in a harm reduction approach and a “do whatever it takes” mindset, the CTS serves as a compassionate, observant presence, monitoring shared spaces, upholding facility rules, and ensuring compliance with licensing standards. Through proactive relationship building, trauma-informed engagement, and non-violent conflict de-escalation, the CTS helps maintain a respectful and stable community. Responsibilities include maintaining accurate sign-in/out logs, conducting safety checks of rooms and belongings, leading emergency preparedness drills, and documenting incidents with care and precision. Crocker Residential Care is a licensed Residential Care Facility for the Elderly (RCFE) that provides 24/7 non-medical care and supervision to adults aged 60 and older who live with chronic health conditions. Our program offers a home-like environment with assistance in activities of daily living (ADLs), medication reminders, and a focus on social engagement and independence.

Requirements

• High school diploma or equivalent
• Experience working with individuals experiencing homelessness.
• Strong communication skills, particularly in de-escalation and crisis intervention.
• Ability to work with individuals actively using substances in a nonjudgmental, harm reduction-focused manner.
• Ability to work in a non-traditional clinical setting (e.g., outdoor park-lets, drop-in spaces).
• Demonstrated knowledge of harm reduction, trauma-informed care, and housing-first principles.
• Proficiency in basic computer skills (email, data entry, Microsoft Word/Excel).
• Ability to work flexible hours, including evenings and weekends.
• Bilingual (English/Spanish) preferred.

Nice To Haves

• Bilingual (English/Spanish)

Responsibilities

• Establish a positive rapport with participants, providing a safe and supportive environment.
• Apply harm reduction and trauma-informed care principles in all interactions.
• Monitor common areas and building perimeter to ensure participant safety and security.
• Provide crisis intervention and de-escalation support using nonviolent techniques.
• Consistently monitor and enforce the facility’s House Rules and ensure ongoing compliance with all licensing regulations required for Crocker’s operation as a licensed RCFE.
• Maintain sign-in/out logs for participants and visitors at the front desk.
• Conduct belongings searches and room checks as needed to uphold safety protocols.
• Serve as floor lead during fire drills, evacuations, and emergency situations.
• Complete detailed reports on incidents, participant concerns, and program operations.
• Assist with participant intake, engagement, and connection to supportive services.
• Facilitate communication between participants and care team members.
• Respond to participant concerns with empathy, de-escalation strategies, and problem-solving techniques.
• Ensure program areas remain clean, organized, and welcoming.
• Collaborate with emergency responders, behavioral health teams, and harm reduction specialists as needed.
• Maintain strict confidentiality and adhere to all organizational policies.
• Utilize AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) principles in all participant and team interactions.
• Other duties as assigned.

Benefits

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED