Care Team Specialist II - Patient Engagement Center
About The Position
Jefferson Healthcare is looking for a skilled and compassionate Care Team Specialist II to join our Patient Engagement team. The ideal candidate will have excellent communication skills, be organized and detail-oriented, and have a passion for helping others. Responsibilities include answering patient phone calls, scheduling patient appointments, monitoring and returning voicemails, and verifying insurance information. The ability to multitask and handle patient inquiries with sensitivity and professionalism is a must. If you are a team player who enjoys working in a fast-paced environment and making a difference in people's lives, we encourage you to apply!
Requirements
- High School degree or equivalent required
- One year of related experience in a clinical or medical office using EMR (especially Epic) or other related experience required
Nice To Haves
- Customer Service experience preferred
- Medical Insurance experience preferred
- Knowledge of navigating complex computer systems preferred
- Experience or education providing basic knowledge of medical terminology preferred
- Experience answering high volumes of phone calls preferred
Responsibilities
- Answering patient phone calls
- Scheduling patient appointments
- Monitoring and returning voicemails
- Verifying insurance information
Benefits
- Medical, dental, vision, retirement, PTO, and more
- Outstanding benefits, including a 5% employer contribution to your retirement account and low insurance premiums for individuals and families. Our benefits package is ranked in the top 1% in the state!
- Hands-on training with Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
