Care Team Specialist II - Patient Engagement Center

Jefferson Healthcare • Port Townsend, WA

9d • Onsite

About The Position

Jefferson Healthcare is looking for a skilled and compassionate Care Team Specialist II to join our Patient Engagement team. The ideal candidate will have excellent communication skills, be organized and detail-oriented, and have a passion for helping others. The ability to multitask and handle patient inquiries with sensitivity and professionalism is a must. If you are a team player who enjoys working in a fast-paced environment and making a difference in people's lives, we encourage you to apply!

Requirements

• High School degree or equivalent required
• One year of related experience in a clinical or medical office using EMR (especially Epic) or other related experience required

Nice To Haves

• Customer Service experience preferred
• Medical Insurance experience preferred
• Knowledge of navigating complex computer systems preferred
• Experience or education providing basic knowledge of medical terminology preferred
• Experience answering high volumes of phone calls preferred

Responsibilities

• Answering patient phone calls
• Scheduling patient appointments
• Monitoring and returning voicemails
• Verifying insurance information

Benefits

• Medical
• dental
• vision
• retirement
• PTO
• 5% employer contribution to your retirement account
• low insurance premiums for individuals and families

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED