Care Team Representative

Association of Christian Schools International•Colorado Springs, CO

13d•Remote

About The Position

Maintain and increase customer satisfaction by providing outstanding customer service and support to ACSI members and non-members, responding to a wide range of inbound inquiries, requests, and concerns. Collaborate with ACSI staff to maintain excellent relationships with ACSI members and customers. Applications are accepted on an ongoing basis.

Requirements

Spiritually the ideal candidate shall possess characteristics that reflect a demonstrated acceptance without reservation of the ACSI Statement of Faith a strong, clear Christian testimony, acknowledging Christ as Savior and seeking to live as His disciple a desire for spiritual growth as evidenced by his/her prayer life, Bible study, and spiritual outreach to others a mature, godly spirit a Christian role model (Luke 6:40) in attitude, speech, and actions toward others. (This includes being committed to God’s biblical standards for sexual conduct.) a person of faith and prayer a broad acceptance of and by the evangelical Christian community a strong knowledge and understanding of Scripture a servant leader an active participation in a local Bible-believing church
One or more years of experience in a fast-paced care team, member services, or customer service environment preferred
Associate degree or equivalent combination of education and experience preferred
Proficient in use of MS Office Suite (Excel, Word, Outlook), online chat, blogging/website software, social media software
CRM experience preferred
Well-developed verbal and written communication skills
Excellent listening and interpersonal skills
Ability to problem-solve and multi-task effectively
High level of data entry speed and accuracy
Excellent organizational skills and attention to detail
Positive attitude and eagerness to learn new skills

Nice To Haves

CRM experience preferred

Responsibilities

Respond to all types of inbound inquiries, requests, and concerns from members and customers in a professional and timely manner via phone, email, or web chat
Aid and guide customers and members in accessing and using all areas of the ACSI website and Purposeful Design Publications online store
Perform outbound calling to support ACSI services, events, and sales campaigns
Perform data entry of orders, membership records, and events quickly and accurately
Navigate frequently between multiple screens and applications to provide required customer and member support
Keep up-to-date and accurate documentation of member and customer requests
Process payments, credits, and refunds as assigned
Follow established processes and procedures for Care Team
Maintain thorough knowledge of Purposeful Design Publications materials and all aspects of ACSI membership requirements and benefits
Assist in creation of training and procedural documentation as requested
Provide one to one training and mentoring of less experienced team members
All other duties as assigned