Care Team Manager

Beacon Specialized Living•Independence, MO

10d•$55,000

About The Position

The Care Team Manager operates and oversees assigned residential homes, supporting high-quality care for individuals with intellectual and developmental disabilities, severe mental illness, autism, and high-acuity behaviors. The role supervises Direct Support Professionals (DSPs), manages staffing and scheduling, maintains homes and vehicles, and works with leadership and clinical teams to support individuals’ health, safety, stability, and independence. The manager is accountable for home budgets, census, payroll, documentation, regulatory compliance, and day-to-day operations. All work must follow company policies, accreditation standards, licensing requirements, HCBS guidelines, and applicable contractual requirements. The manager is expected to uphold Beacon’s I CARE values: Integrity, Compassion, Advocacy, Respect, and Excellence. The position also oversees administrative and clinical record-keeping, medication administration, transportation, coordination of care, incident reporting, corrective actions, inspections, and quality monitoring. The manager collaborates with supervisors, HR, recruiting, training, clinical teams, regulators, referral sources, and community partners. The role requires professional conduct, trauma-informed care, protection of confidential information, and a safe and respectful environment for individuals served, staff, and visitors.

Requirements

Ability to comply with company and regulatory policies, procedures, accreditation standards, licensing requirements, HCBS guidelines, and contractual requirements.
Ability to support, train, supervise, and develop Direct Support Professionals.
Ability to manage residential operations, staffing, scheduling, budgets, payroll costs, petty cash, and individual funds.
Ability to maintain accurate records and complete incident reporting, financial reporting, and electronic health record documentation.
Ability to collaborate with supervisors, HR, recruiting, training, clinical teams, regulators, referral sources, and other partners.
Ability to apply trauma-informed care and support individuals’ health, safety, stability, skill building, community participation, and independent living.
Ability to protect confidential information and maintain HIPAA-compliant records.
Professional conduct, sound judgment, reliability, cooperation, planning, organization, decision-making, and problem-solving skills.
Commitment to Beacon’s mission and I CARE values.

Responsibilities

Operate assigned homes to meet or exceed company goals, home budgets, and clinical effectiveness expectations.
Support and supervise DSPs, ensuring they have the training and skills needed to provide high-quality care.
Maintain assigned homes, vehicles, facilities, systems, and furnishings; coordinate repairs and maintenance.
Set and monitor staff duties related to cleanliness and daily home operations.
Communicate daily with the direct supervisor and manage on-call responsibilities, reporting on-call hours as needed.
Prepare for and support monthly home meetings, including scheduling staff and preparing meeting spaces.
Build relationships with referral sources and government and licensing agencies; assist with coordinating admissions as needed.
Collaborate with leadership and functional teams to improve operations, compliance, residential care, and employee performance.
Contact the direct supervisor when regulatory agencies, protective services, investigative bodies, or police arrive; cooperate with investigations and inspections as required.
Complete incident reports promptly, submit them for approval, file approved reports, and ensure incident-related actions and corrective plans are implemented.
Assist with annual updates to individual documentation and inform the supervisor of status changes requiring updated protocols or records.
Ensure employee training and certifications meet licensing, recipient-rights, and accreditation standards.
Work with the supervisor, referral sources, and regional teams to manage census and leaves of absence against revenue targets.
Submit logs and documentation supporting care and other required records to the supervisor.
Manage home payroll costs through recruitment, retention, scheduling, and monitoring of cost-affecting trends such as no-shows, terminations, and overtime.
Manage home budgets, petty cash, and individual funds; ensure financial reporting is timely and accurate.
Ensure time-and-attendance and payroll reporting is accurate.
Keep the supervisor informed of staffing changes and shortages; maintain scheduling and time worked within budget, and ensure open shifts are filled.
Collaborate with the supervisor, HR, training, and recruiting on interviews, evaluations, separations, and new employee training.
Inform the supervisor about personnel issues requiring monitoring, counseling, or feedback, and complete COS documentation once disciplinary action is determined by the supervisor.
Conduct on-site DSP training, develop effective teams, notify employees of assigned classes, and provide feedback and goals during annual performance reviews.
Welcome and orient new employees, integrate them into the team, and hold monthly check-in discussions with direct reports.
Collaborate with supervisors and clinical teams to support individuals’ health, safety, and stability, and improve activities and programs supporting social, emotional, mental, and physical needs and independent living skills.
Communicate with internal and external clinical, medical, and regulatory agencies as required; attend and ensure DSP attendance at scheduled individual functions and maintain interaction consistent with person-centered plans.
Ensure DSPs assist individuals with skill building and community activities; review individuals’ status and ability to meet contract terms with the supervisor.
Apply and promote trauma-informed care throughout the organization.
Oversee administrative, clerical, clinical-record, medication, transportation, and care-coordination duties at assigned homes.
Conduct required fire and emergency drills and submit accurate daily entries in electronic health records.
Monitor physician-directed meal plans, kitchen sanitation, meal quality, service and staff presentation, cleanliness, and individual satisfaction.
Ensure daily reminder-list tasks are completed and report deficiencies to the supervisor.
Inform the supervisor and HR of work injuries within 24 hours.
Conduct random home, vehicle, and individual-record audits; correct policy violations and communicate audit findings to leadership.
Maintain accurate, appropriate, and confidential HIPAA-compliant records and protect medical, proprietary, and other confidential information.
Respond promptly and appropriately to the needs, requests, concerns, and suggestions of individuals, families, community members, regulators, and employees.
Promote Beacon and model its core values; communicate respectfully with individuals, including those with cognitive impairments, and treat individuals, families, and team members with dignity.
Maintain a safe community environment and workplace and cooperate with Beacon and regulatory bodies during inspections, investigations, or inquiries.
Follow Beacon policies, procedures, and manuals; perform other duties assigned or established by the company.
Demonstrate effective job knowledge, work quality and quantity, reliability, initiative, judgment, cooperation, attendance, planning, organization, direction, decision-making, problem-solving, and alignment with the company mission and values.