Care Team Manager

Beacon Specialized Living•Port Washington, WI

3d•$45,000 - $45,000•Onsite

About The Position

The Care Team Manager oversees assigned residential homes or programs serving individuals with intellectual and developmental disabilities, severe mental illness, autism, and high-acuity behaviors. The manager ensures operations comply with company policies, accreditation standards, licensing requirements, HCBS guidelines, and contractual obligations. The role supports Beacon’s mission and I CARE values: Integrity, Compassion, Advocacy, Respect, and Excellence. The manager supervises and develops Direct Support Professionals (DSPs), coordinates residential care and clinical activities, maintains home and vehicle conditions, and manages staffing, schedules, census, budgets, payroll, records, and incident follow-up. The position works closely with the direct supervisor, clinical and regional teams, HR, training, recruiting, referral sources, regulators, and community partners to support quality care, regulatory compliance, employee performance, and individuals’ health, safety, independence, and well-being. The role includes on-call responsibilities and may require work at different homes and at any time or day of the week, including holidays. The work takes place in residential homes and community settings, and may involve physical demands, exposure to bodily fluids or infectious disease, and situations involving stress or potential physical aggression.

Requirements

High school diploma or GED required.
At least 2 years of college coursework in business, social science, or a related human-services discipline is strongly preferred.
2–3 years of leadership experience in healthcare or behavioral healthcare preferred.
1–2 years of management or supervisory experience preferred.
Must be approved by state, federal, and government entities to work within BSLS programs.
Must maintain industry-required training and TB screenings in select markets.
Must pass a criminal background check; New Jersey employees must also meet Central Registry, CARI, criminal-background-check, and drug-testing requirements.
Excellent verbal and written communication skills.
Ability to identify and assess problems, develop solutions, and problem-solve successfully.
Competencies related to IDD services and individuals with mental-health concerns.
Attention to detail and ability to multitask.
Ability to complete training required by accrediting agencies and state, local, and government bodies.
Valid driver’s license.
Ability to use office equipment and information-technology software and systems.
Ability to work physically and emotionally with individuals with mental illness and co-occurring disorders, including in environments with potential physical aggression or infectious-disease exposure.
Ability to learn and become proficient with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, and OneDrive), HRIS, attendance and time-clock systems, electronic health record and medication-administration systems, Clarity, and other systems used by BSLS.
Ability to move about the home or community, bend, squat, stand, kneel, push, pull, walk, reach above shoulder, and remain stationary as described in the physical demands.
Ability to lift and carry up to 50 pounds short distances daily, climb stairs 8–10 times per day, and assist with transfers of individuals requiring strength to assist a person weighing up to 200 pounds.
Ability to prepare meals, complete laundry and cleaning duties, and grocery shop, including carrying groceries and laundry on stairs.
Ability to operate a computer and office machinery and to access, enter, and retrieve information using IT systems.
Required vision, hearing, dexterity, communication, reasoning, analytical, and mental-flexibility abilities; proficient English speaking, reading, and writing.
Ability to perform verbal and physical interventions recommended by CPI System training.
Ability to work in a home or community setting that may involve non-cooperative individuals, psychosocial or health needs, stress and anxiety, moderate noise, and possible exposure to cold, heat, dust, or smoke.
May be scheduled any time or day of the week, including holidays, and assigned to different homes as needed.

Nice To Haves

At least 2 years of college coursework in business, social science, or a related human-services discipline.
2–3 years of leadership experience in healthcare or behavioral healthcare.
1–2 years of management or supervisory experience.

Responsibilities

Operate assigned homes to meet company goals, including budget and clinical-effectiveness targets, and comply with company and regulatory requirements.
Support, supervise, train, and develop DSPs; coordinate staffing, schedules, open-shift coverage, onboarding, performance reviews, and employee check-ins.
Maintain assigned homes, vehicles, furnishings, facilities, cleanliness, and safety; coordinate repairs, contractors, and staff duties.
Communicate regularly with the direct supervisor and manage on-call responsibilities.
Prepare for and support monthly home meetings, including reviewing topics, preparing meeting spaces, and scheduling staff.
Build relationships with referral sources, government and licensing agencies, and assist with admissions as needed.
Collaborate with company leadership and functional teams to improve operations, compliance, residential care, and employee performance.
Contact the direct supervisor when regulatory agencies, adult protective services, investigators, or police arrive; cooperate with inspections and investigations.
Complete incident reports and ensure incident-related actions and corrective action plans or plans of correction are implemented timely and accurately.
Assist with annual updates to individual documentation and report status changes requiring protocol or documentation updates.
Ensure employees maintain required training and certifications and communicate with regulators as a reliable partner.
Collaborate with supervisors, referral sources, and regional teams to manage census, leaves of absence, and budgeted revenue targets.
Submit care logs and other supporting documentation; manage home budgets, petty cash, individual funds, payroll costs, billing, and time-and-attendance reporting accurately.
Monitor staffing levels and costs, including scheduling, recruitment, retention, no-shows, terminations, and overtime.
Work with supervisors, HR, training, and recruiting on interviews, staff evaluations, separations, and training; communicate personnel issues requiring attention.
Provide on-site training, notify employees of scheduled classes, and provide feedback and goals during annual performance reviews.
Collaborate with clinical teams to support individuals’ health, safety, stability, activities, social and emotional needs, independent-living skills, and person-centered plans.
Attend and ensure DSP attendance at individual functions; support skill-building and community activities; apply and promote trauma-informed care.
Oversee administrative and clinical recordkeeping, medication administration, transportation, and coordination of care at assigned sites.
Conduct required fire and emergency drills, submit accurate daily electronic health record entries, and monitor meal plans, kitchen sanitation, service quality, cleanliness, and individual satisfaction.
Ensure daily tasks are completed, report work injuries to the supervisor and HR within 24 hours, conduct home and vehicle inspections, and audit individual records.
Protect confidential individual, employee, medical, and company information in accordance with HIPAA and applicable laws and contracts.
Maintain positive relationships with individuals, families, employees, community members, and regulators; respond appropriately to their needs and concerns.
Promote Beacon and model its core values; maintain professional conduct and a safe community and workplace.
Perform other duties assigned by the company.