Office Assistant

Senior Helpers – Flagstaff, AZ•Flagstaff, AZ

2d•Hybrid

About The Position

The Care Team Assistant will be responsible for overseeing, managing, and developing caregivers for Senior Helpers of Northern Arizona within the franchise territory. This will include all caregiver hiring, recognition programs, training, and performance improvement. The company provides an engaging workday that uses various skill sets to avoid monotony and encourages team members' independence. Senior Helpers of Northern Arizona is an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees. We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.

Requirements

Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
Experience in conflict management
Ability to use critical thinking to proactively prevent and solve problems.
Ability to visit clients’ homes in the assigned territory.
Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
Ability to learn software programs quickly.
Strong communication skills
Ability to work independently and as part of a team.

Responsibilities

Oversight of the caregivers, including performance improvement, development, and implementation of caregiver training programs in collaboration with the supervisor
Conduct quality assurance site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations.
Creates morale building recognition programs for the caregivers such as Caregiver of the Month, acknowledgments of high-level performances, and training completions.
Reviews the daily logs and timesheets to ensure that each caregiver is following the care plan and that lost hours are identified.
Develops and disseminates caregiver newsletter.
Collaborate with owner with coaching and training of internal staff members; ensure staff communications are accurate and thorough.
Adhere to federal, state, and local laws and regulations.