Care Team Assistant Blue Jay

Empath Health•Boca Raton, FL

21h•Onsite

About The Position

Trustbridge Hospice, part of Empath Health, is seeking an organized and friendly Care Team Assistant to provide administrative support to care teams in Boynton. This onsite, entry-level, full-time role works Monday through Friday, 8:00 a.m. to 4:30 p.m. The assistant helps care teams deliver a seamless, empathetic experience for patients and families.

Requirements

High school diploma or GED.
Excellent verbal and written communication skills.
Solid customer service skills.
Strong documentation and organizational skills, including time management, multitasking, and prioritization.
Self-direction, independent judgment, discretion, and the ability to work and collaborate with all team members, including volunteers.
Strong computer knowledge, including Microsoft Word, Excel, and Outlook, and the ability to learn additional software.
Sensitivity to the needs of staff and Empath Health clientele, along with flexibility within an organized system.

Nice To Haves

At least two years of administrative experience in hospice or a related field.
Background in medical terminology.

Responsibilities

Perform administrative and clerical duties, including filing, processing and entering documents, copying materials, distributing mail, faxes, and phone messages, and maintaining office and team supplies.
Help process timesheets for home health aides and record volunteer hours in Raiser’s Edge.
Ensure patient chart information is accurate and distribute appropriate paperwork to disciplines, departments, and community partners in a timely manner.
Work with team leadership to keep the team informed and prepared for weekly IDT meetings, support activities, events, agency meetings, and educational opportunities; participate in these functions as assigned.
Track team census by monitoring changes in patient status, levels of care, admissions, deaths, discharges, and transfers using electronic software; update the patient care board and calculate census promptly.
Collaborate with team members to help cover patient care needs and handle phone requests calmly, effectively, and professionally in accordance with agency communication practices and team leadership direction.
Communicate patient equipment needs to DME providers, maintain transaction records, and coordinate equipment removal as needed.