Care Support Specialist - Valdosta, GA
About The Position
The Care Support Specialist supports caregiver onboarding and client service coordination in a healthcare or home-care setting. The role coordinates new client admissions from the initial packet through start of care, manages service changes, and follows up on missing client documentation and reassessment packets. It also supports staffing needs by managing caregiver onboarding and helping ensure new hires are completed within established timelines. This full-time, day-shift position is based in Lowndes County, Georgia, with travel of up to 25% for required field visits. The salary range is undisclosed.
Requirements
- High school diploma or GED.
- At least 1 year of experience in home care, healthcare, staffing, scheduling, or a related service environment.
- Experience handling multi-line phone systems and a high volume of inbound and outbound calls.
- Strong customer service, communication, organizational, and documentation skills.
- Ability to manage multiple priorities and maintain accurate records in a fast-paced environment.
- Valid driver’s license and reliable transportation for required field visits.
- Must meet all requirements to qualify as a Personal Care Aide (PCA), including successful completion of required competency and skills validation by a Nurse.
Nice To Haves
- Current Certified Nursing Assistant (CNA) credential.
- Bachelor’s degree or at least 2 years of experience in home health, healthcare, or staffing coordination within the last 24 months.
- Familiarity with scheduling and client management systems.
- Prior experience in a regulated or healthcare-based environment.
Responsibilities
- Coordinate caregiver onboarding and manage pending onboarding to meet staffing needs and established timelines.
- Coordinate new client admissions from the initial packet through start of care.
- Coordinate client service changes accurately and without unnecessary delays.
- Identify missing client documentation, communicate the gaps, and follow through until resolved.
- Proactively track reassessment packets to minimize overdue or expired packets.
- Manage a high volume of inbound and outbound calls using multi-line phone systems.
- Maintain accurate records and manage multiple priorities in a fast-paced environment.
- Make required field visits using reliable transportation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
