Care Support Specialist

Duly Health and Care • Downers Grove, IL

2d • $20 - $22 • Hybrid

About The Position

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Job Summary
Location: Downers Grove for 90 day training and as needed for continued training
Full Time: 40 Hours
Hours: Monday through Friday between 8:00a - 5:00p

Under the Direction of the Department Supervisor and/or Manager, this position is responsible for accurate and timely patient scheduling and registration. Provides efficient, effective, quality customer service through a variety of duties including, but not limited to: Appointment scheduling; the collection and entry of patient demographics, and verification of coverage. Maintains the strictest patient confidentiality and adheres to all HIPAA guidelines. Responsible for the accurate, timely, and comprehensive registration and insurance verification of Duly health and Care patients.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly. The compensation for this role includes a base pay range of $20 - $22 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Let’s start with what matters. People. Purpose. Care. At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly.

Requirements

• Accurate and timely patient scheduling and registration.
• Efficient, effective, quality customer service.
• Collection and entry of patient demographics.
• Verification of coverage.
• Maintains the strictest patient confidentiality and adheres to all HIPAA guidelines.
• Accurate, timely, and comprehensive registration and insurance verification of Duly health and Care patients.

Responsibilities

• Schedules patient appointments in accordance with scheduling guidelines and policies to ensure accurate outcomes for patients and doctors.
• Is proficient with scheduling 4-10 unique modalities/specialties
• Transferring clinical calls to Triage when required
• Cancels and reschedules appointments at the patient’s request
• References scheduling guidelines and protocols to assure accurate scheduling
• Review and updates patient demographic and insurance information as needed
• Answers switchboard calls and transfers patients to the correct department
• Sends afterhours physician pages for inpatient and outpatient callers
• Answers incoming calls pleasantly and appropriately using the assigned greeting and name
• Speak clearly and professionally
• Wraps up each call appropriately
• Attends meetings as required.
• Responsible for maintaining and obtaining accurate and current resource material
• Participates in the rotation of department responsibilities and performs other projects and duties related to the organization review

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed