Care Supervisor (RN/ RPN) - Toronto

CBI Home Health•Toronto, ON

19h•CA$60,000 - CA$70,000•Hybrid

About The Position

CBI Home Health is looking to hire a float Care Supervisor in Toronto. A float Care Supervisor provides flexible leadership coverage across multiple sites, travelling throughout the Toronto area to support operational needs. CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity.

Requirements

Possess a current registration with College of Nurses of Ontario (CNO) as a Registered Nurse or Registered Practical Nurse
Have 2 years of supervisory experience and/or experience in the home health (community) service delivery
Be able to effectively establish and build rapport with clients and Care Staff
Possess a valid Ontario driver’s license with access to a reliable vehicle
Have the ability to provide best possible solutions to problems that align with policies and uphold best practices
Be self-motivated with an ability to work both independently and as an effective member of a team

Responsibilities

Respond to patient referrals within timelines (internal and external)
Complete a comprehensive care assessment in a timely manner, utilizing tools, forms and process as aligned with established policy and procedure guidelines
Document all required information, including any information pertinent to the client status and care planning
Ensure Patient and Care Provider safety by accurately assessing risk using tools provided
Ensure that care plans meet individual patient’s needs, and that the Care Provider has the knowledge, skills and expertise to fulfill the plan
Reassess patients at interim visits to ensure the service plan continues to be appropriate
Be responsible for investigation, resolution and reporting of all customer related complaints
Promote service delivery excellence through effective on-boarding, mentoring, coaching and performance managing of field staff, including performance reviews
Ensure all team members are aligned to the Key Accountabilities of their role and are meeting performance expectations
Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers
Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence
Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health/We Care, external stakeholders and the associated Regulatory Body
Ensure accurate and timely completion of appropriate documentation, including client charting
Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care
Ensure a timely and comprehensive response to Incident Reporting (IR)
Ensure policies and procedures are enforced and reflect best practices.

Benefits

Weekend premiums
travel pay
mileage reimbursement
Full-time scheduling: 8:30AM to 4:30PM with an on-call rotation of one in 10 weeks
Reward and recognition programs
earned-wage access through our partnership with ZayZoon
Comprehensive benefits package
Group RRSP
extended medical and dental coverage
Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
Employee and Family Assistance Program
Paid orientation
training and development with opportunities to grow your career
Group RRSP and Retirement Savings Program for Home Health Ontario employees
Nurses may be eligible through the Community Commitment Program for Nurses (CCPN)