Care Supervisor - Calgary

CBI Home Health • Calgary, AB

7d • Onsite

About The Position

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. We are committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Requirements

• LPN, RPN, or other allied health professional degree must be in progress
• Standard First Aid and CPR level C
• Clear Criminal Record Check with the Vulnerable Sector Search
• Unrestricted Driver's License
• Access to a Vehicle that you will be using for work
• Minimum 1 year of experience supporting individuals with disabilities and complex service needs

Responsibilities

• Oversees and assists in the supervision of individual care for an assigned group of individuals receiving services through Specialized Community Services, to ensure high-quality outcomes and a best-practices approach to their care.
• Assists in thorough intake assessments, as requested by Operations or Clinical teams to ensure that our facilities and capabilities are in alignment with individuals’ needs.
• Develops comprehensive service plans.
• Monitors and adjusts individual care on an ongoing basis.
• Assists in case management and coordinating clinical aspects of care for an individual as delegated by clinical or operational teams.
• Supports, as needed, a comprehensive individual intake assessment, risk assessment (including environmental safety) and care plan (individual support plan, plan of care) with achievable individual-centered goals.
• Develops strong working relationships with individuals within the caseload to establish trust and understand individual needs and preferences utilizing appropriate tools and templates.
• When required, liaises with stakeholders involved in an individual’s care to ensure coordination (e.g. psychiatry appointments, doctor/ dental / optometry appointments, pharmacist communication, receiving medical equipment).
• Participates in review of support plans/goals regularly to ensure the plan is current and brings concerns to managers for support in resolution.
• Monitors adherence to the recreation plan as created by the Team Leader/ Activity Team with individual/family (as applicable) and is regularly reviewed with individual to ensure it meets individual need/preferences.
• On call where appropriate for clinical escalation.
• Participates in case conference calls/meeting with the funder to discuss clinical aspects related to individual that the Clinical Supervisor is supporting, and the attainment of individual goals established/delegated.
• Adheres to local clinical standards and process with all services, continuity of care provision and quality and safe individual services are in place, in accordance with local accreditation requirements.
• Directs customer service inquiries to the appropriate personnel (e.g. manager).
• Assists in the regular monitoring of individual care and clinical documentation.
• Reviews clinical documentation and care delivery to ensure standards are being met, including form completion, tracking sheets and risk assessments, and escalates any concerns to managers right away.
• Compiles monthly individual clinical data as required and assists managers with summary reports as needed.
• Supports managers in completing risk assessment and safety plan as requested.
• Supports completion of Critical Incident Reporting related to clinical concerns under direction of managers.

Benefits

• Reward and recognition programs, including earned-wage access through our partnership with ZayZoon
• Comprehensive benefits package including Group RRSP, extended medical and dental coverage
• Employee Perks and Discount Programs through our partnership with Perkopolis
• Employee and Family Assistance Program
• Paid orientation, training and development with opportunities to grow your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree